Answer All Overflow & Out Of Hours Calls With A 24 Hour Absence & Overflow Call Cover Service

There are times that every organisation will need an extra pair of hands: when the office is unattended, when staff have meetings, when lines are overloaded with calls, when there are not enough staff to handle calls or outside your normal business hours. Additionally in today’s service led economy no company can afford to simply operate between the hours of 9am to 5pm and retain its competitiveness.

CallCare can help any company manage high call capacities and prolong its hours of availability by extending its workforce remotely and answering any calls that are not captured internally. When the offices are closed or when calls are not answered during the day, due to absence or high capacity, the phone will seamlessly divert to the outsourced call centre at CallCare call centre, where a professional operator will manage all the calls and take a message. There is no need for an impersonal answer machine or the inconvenience of diverting lines to mobile phones. All messages will be waiting in the recipient inbox, in the morning or on return, for call backs. Should the call be urgent or require a response, the call will be immediately transferred  (or agreed escalation procedure).

HR issues, staffing costs, international clients and the ever expanding hours of work make CallCare’s holiday/ sickness/ overflow/ out of hours cover service indispensable to any company with a strong customer focus and a desire to stay ahead of its competitors.

5 key benefits of using CallCare’s holiday/ sickness/ overflow/ out of hours cover are:

• No calls or opportunities are lost even during public holidays or outside office hours
• Cost effective, flexible support, activated through a simple phone divert as and when needed
• A strong reputation for responsiveness and 24 hour client support
• Cost effective, ad-hoc support, reducing the need for ‘temp’ workers and costly employment
• Improved customer service: calls never go unanswered and callers receive a seamless service

For more information about CallCare’s holiday/ sickness/ overflow/ out of hours cover please call 0845 055 8181 or request a call back.