Is a 24 Hour Call Handling Service a Good Idea?

Communicating with your clients is considered to be one of the most important areas of customer services, a basic necessity is for customers to feel there is a real person responding to their enquiry that will listen to them, understanding and answering any enquiries or queries they may have.

24/7 Call Answering Services

In modern society, with the ever increasing use of the internet and all that it has to offer, you need to be by a phone 24 hours a day, to ensure you never miss a call. However, we all know that is just about impossible. Most businesses operate 9am to 5pm working hours so any call after this will probably be transferred to a voice mail service.

In recently published statistics, 75% of people will put the phone down rather than leave a message as generally, people do not like talking to machines. You can imagine just how much business has been lost because of this, possibly a large order or key client which could help expand your business.

When you consider business call answering with a 24 hour telephone answering service, you will never miss a call or business opportunity again.

The 24 hour answering service will usually be based in large call centres, where fully trained operators will answer all of your business calls 24 hours a day and seven days a week. This even includes holiday cover when staff levels are low.

The Importance of Human Interaction in Customer Service

Clients really feel the benefit of talking to a real person on the end of the phone, even in the middle of the night.

This is ideal for businesses that provide an emergency line (for example, a boiler repair centre or car repair garage). Your customers will then be left with a good first impression of your business, and will make them more liable to return in the future and recommend your services to others.

When you are available 24 hours a day, you can run a more successful and seamless business. This benefits you and your customers, and builds a professional image of your company.

Learn more about call handling

Posted by Gemma Harding

As Head of Client Services, Gemma is an expert in the customer service industry. With over 20 years of experience in the call handling process she will guide your organisation to an improved customer service strategy. Hobbies include all thing equestrian.

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