24 Hour Call Handling and Answering Support For Media Agencies
Media companies can add value to their services with support from CallCare. CallCare services can be used to handle calls above staff capacity, those that ring outside opening hours or pertinently, to provide direct response telephone lines for their clients campaigns.
To deliver a better return on investment for above and below the line advertisements, CallCare provide both dedicated phone numbers and teams of operators to answer all phone calls generated by direct response advertising. The lines are manned by real people, 24/7 who can fulfil requests immediately and answer any questions that may arise. By using phone lines manned by real people our customers have reported an increase in their campaign ROI because the public prefer to speak to a person not a machine.
When a media company uses CallCare to manage the response lines for its campaigns, calls come directly to the call centre via a tracked telephone number. The call is answered and often fulfilled by the CallCare operator. Fulfilment can range from posting brochures and processing orders to simply messages and passing them back to the agency. All communication is reported via email and reports on the telephone line activity can be shared at any point, ensuring that all direct response advertising is accountable and transparent.
3 ways in which media agencies typically use CallCare:
- To act as 24 hour direct media response line – 24 hour response lines
- To manage their phone lines when they are busy – overflow support
- To provide follow up support for advertising and marketing activity – outbound campaigns
5 benefits of CallCare’s services to Media agencies:
- Improved ROI, real people answer calls and resolve issues immediately
- Greater efficiency, dedicated lines mean no wait times for callers
- Guaranteed 24 hour response, no lost opportunities
- Increased customer satisfaction, calls are answered around the clock
- Greater accountability, improved measurement with dedicated numbers and full reporting
- Added value for your clients, a full service offering, from advert to follow-up
For more information on CallCare’s media sector services or to discuss a no commitment trial period, please call 0845 055 8181 or request a call back.