24-Hour Health Care Sector Call Answering And Booking Support

CallCare work in partnership with several healthcare practices to help support their health professionals in their duties, providing them with the reassurance their calls are being answered even when they cannot answer the phone.

CallCare offers a variety of solutions within the health sector additionally, as healthcare professionals are often at the front line of care in the community CallCare provides them with a vital communication lifeline, 24 hours a day, 7 days a week, helping ensure their safety when they are out on call.

PCT’s, doctors surgeries and hospitals benefit from CallCare services as they take away the necessity to answer phone calls when they are busy with patients or critical work but still ensure that the call is still responded too and escalated immediately where necessary.

5 ways in which healthcare service providers typically use CallCare:

• To act as an appointment booking line, supporting existing staff – booking line
• To provide a public health information hotline for generic enquiries – customer service line
• To conduct patient surveys and questionnaires – follow up campaigns
• To take overflow calls in busy wards, surgeries and departments – overflow call service
• To ensure the safety of the doctor or nurse on call or night duty – lone worker protection

5 benefits of CallCare’s services to health professionals:

• The reassurance in vulnerable positions that a call operator is dedicated to monitoring your safety
• Quicker responses to patients when out of the office, with text and emails direct to your mobile device
• Improved patient care with 24/7 call out service lines and emergency hot-lines
• Greater productivity as telephone calls can be responded to at your convenience via the messages CallCare operators send
• Clear identification of emergency calls and instant escalation to an on call doctor/ nurse

Click here to view a case study on a healthcare service.

For more information on CallCare’s healthcare sector services or to discuss a no commitment trial period, please call 0845 055 8181 or request a call back.