Working with Harrods and Dior
12.03
CallCare are proud to have supported Christian Dior for their one month exclusive celebration event at Harrods by providing a dedicated team of cherry picked staff to assist with their bookings and event queries. To mark the event, which ..read more
Manchester accent sounds best to your clients
29.01
According to the latest study, Mancunians are in the highest demand for call centre operators as the Manchester accent is ranked one of the most desirable and friendly accents in the UK. The study also suggested Geordies and Scottish people ..read more
CallCare are a DMA Member
11.10
We are pleased to announce that CallCare is now a member of the Direct Marketing Association (DMA) The DMA have been leaders in the direct marketing industry since 1992 and are dedicated to inspiring better business. The DMA is made ..read more
HMRC Call Times Still Frustrating Callers
17.05
Despite attempted improvements, apparently the HMRC still haven’t got it right when it comes to customer service and more specifically – call times. Waiting on hold for your call to be answered is frustrating at the best of times, but ..read more
Is your business prepared for 2012?
12.01
It is January and the New Year is upon us, the year of 2012. It is to be a big year for the UK, with the Olympics set to burst London onto the world stage in some of the biggest ..read more
17-year unemployment high in the UK
19.12
According to the latest reports, the number of people out of work in the UK rose by 128,000 since October. Coupled with youth unemployment, this means that the number of jobless people hit its highest level since records began in ..read more
Britons won’t wait around
1.11
A new report has highlighted the impatience which us Brits have. The study showed that Britons are less likely to wait or queue for anything, finding being put on hold on the telephone one of the most frustrating things of ..read more
The Way We Outsource Has Changed
20.10
Over the past few years business experts have been anticipating a dramatic change in the way we outsource in terms of a large restructuring and consolidation of the UK’s business outsourcing sector. For the last few years, gradual changes have ..read more
31,000 Public Sector Job Cuts in North West
20.10
According to the latest reports from PwC, the North West lost 31,000 from last year to June 2011. This highlights a 4.3% fall in North West public sector employment, and the report suggests that the number of job losses is ..read more
The Public Sector – how are you dealing with absenteeism?
7.10
After a report was released regarding the effect of absenteeism on the public sector, it was highlighted that public sector workers take on average 12 days off a year due to sickness and unexpected leave (not including holiday leave.) This ..read more
