Are you ready for a career at CALLCARE?
CALLCARE is one of the UK’s leading call handling providers, handling calls for a wide range of different businesses. We have offices in Manchester, Cambridge and London, with our head office just a stone’s throw away from Salford Quays and the bustling heart of Media City.We’re a rapidly expanding company, which means we’re always looking for new operators to work with us. If you enjoy a fun and fast paced working environment with lots of opportunity to talk to new people, then a role at CALLCARE could be perfect for you.
We offer a range of shifts from early riser 7am starts through to 9am, late morning and afternoon starts. We have shift patterns for those who need to balance other responsibilities or for those that just like their free time.Shifts start between 7am and midday and can be finished any time between 4pm and 10pm. Our night time teams then take over till the morning.
All our operations are UK based and all our staff are employed from within our group. We believe in long term commitment to our staff and encourage staff to think independently when taking calls. We believe in employing intuitive thinkers who react quickly to challenges. CALLCARE team members handle calls ranging from office reception overflow calls to engineer call outs in the early hours of the morning.
While we route our calls to the most suitable team member, a large proportion of our staff are trained to manage calls on behalf of a range of clients.We believe in real life on the job training and have created a training programme that is enjoyable, beneficial, and provides real experience for new staff. Our in house induction & training team work closely with our recruiters to ensure new staff are profiled and suited to the role.
What do the operators do?
At CALLCARE we provide a call handling service. That means we handle calls for other businesses, just like their receptionist would. Their calls come into our offices for our operators to answer. With so much going on, its a fun filled and exciting office to work in.
Operators spend most of their time on the phone speaking to our client’s customers, so it’s important to be friendly, professional, and a good listener.
We’re flexible with hours
We answer calls 24/7. That means when it comes to which hours you work, we can be very flexible. You can work around picking up the kids, other jobs, or any other commitments you may have.
We ask that operators work a minimum of 20 hours a week, with the option to choose any number of hours beyond that up to a typical full time rota. We find the shift patterns that work for you.
Our operators are at the heart of our business, so we look after them.
We offer a wide range of benefits to our staff including:
- Career progression plan
- Healthcare plan
- Reward scheme
- Pension scheme
- Free onsite parking
- Easy accessibility by tram and bus
- Plush office environment
And if that wasn’t enough there’s even on site Starbucks coffee!
Switchboard & Receptionists
This is a fast paced and exciting role dealing with callers enquiries & transferring them through to our clients. Our Switchboard & Receptionist teams provide our clients with a professional voice to represent their business. If you are diligent, able to handle calls, & enjoy speaking to a variety of different clients in a fast paced environment, then this role is perfect for you.
Incident Call Handlers
Customer service is the core of our business and a multi-faceted role that deals with all types of customer queries, from e-commerce through to the customer complaints & enquiry lines. A fantastic opportunity for those looking for a career in contact centre support.
Customer Service Staff
Incident handling is a critical role suited to intelligent and methodical multi-taskers. It involves dealing with out of hours response teams and providing first line support on incident lines. It is crucial to direct the caller to the right person and resolve the emergency situation as quickly as possible. Incident handler is a challenging role for those looking for progression within the call centre environment, and requires a cool head to control and lead the call.
Submit your CV to us today.