24 Hour Emergency Hotline Call Handling For Urgent Security Support
CallCare’s work with security firms involves facilitating the 24hr response offering. We provide an unobtrusive 24hr call-out option. One that does not rely on an employee leaving his or her mobile phone switched on through out the night. Instead CallCare’s solutions is a 24/7/365 fully manned call centre operation, experienced in answering emergency calls and escalating them to the on-call engineer, quickly and efficiently.
Additionally we provide safety and protection for on-call employees when they are out alone on patrol or fixing a fault at a customers site. We dedicate a member of the CallCare team to monitoring their safety and confirming they are safe at regular intervals.
3 ways in which security firms typically use CallCare:
- To act as an emergency alert line for sites that need urgent security support –emergency hotline
- To monitor employee safety when in a guarding role or at a client site – lone worker protection
- To be available via the phone, 24/7 offering around the clock security and safety – 24 hour support
5 benefits of CallCare’s services to Security Firms:
- Peace of mind that staff are remotely monitored and emergencies are escalated to the authorities – lone worker protection
- Improved customer service as calls are answered at any time of the day or night
- A professional image as calls are answered by ‘your’ call centre, not an employees mobile phone
- Reliability and consistency, no out of hours call is missed and all calls are answered within three rings
- Reduced support staff and admin costs as calls are answered by a cost effective outsourced service
Click here to view a case study on a security client.
For more information on CallCare’s security sector services or to discuss a no commitment trial period, please call 0845 055 8181 or request a call back.