24 Hour Call Handling and Switchboard for Legal Sector
Today’s client demands 24hour service. They want to be able to procure the service they require at any time of the day or night, requiring the advice and support of their solicitors often urgently and expediently. Additionally, high levels of competition in the sector have increased firms requirement to be accessible 24/7 in an effort to retain custom and offer an open and accessible service.
As an endorsed partner of the Scottish Law Society and with a dedicated law firm services team, CallCare have a unique understanding of the issues that law practices face. Our procedures and sophisticated technology allow us to provide swift and secure responses to your inbound calls. Tailored to your exact needs, requirements and professional regulations and helping you maintain strong client service levels and stay one step ahead of the competition.
4 ways in which law firms typically use CallCare:
- To take all their calls – a dedicated 24hr reception and switchboard
- To answer calls which they would normally miss – overflow, out of hours, holiday/ sick cover
- To provide business continuity in the event of a disaster – compliant with Law Society regulations
- To support the on call duty solicitor – 24 hour emergency call out services
4 benefits of CallCare services to legal practitioners:
- Improved client trust and satisfaction through 24/7 client case support – 24hr solicitor call-out
- Ensured telephone communications with business contingency support – Law Society compliant disaster recovery line
- Greater effectiveness with time being dedicated to core business, not answering calls
- A more reliable and convenient out of hours call system – no need to divert calls to a staff mobile phone
Click here to view a case study on the legal sector or view our legal sector brochure
For more information on CallCare’s legal sector services or to discuss a no commitment trial period, please call 0845 055 8181 or request a call back.
