Never Miss A Call With Our Purpose Built 24 Hour Call Centres
CallCare operates three outsourced call centres in the Greater Manchester and the Cambridgeshire area, all easily accessible via the motorway system. Each centre is strategically placed on a separate national grid, to ensure CallCare has no single point of failure, should there be a system failure. All the centres operate 24/7, with our full time staff working a varied shift pattern to ensure each hour of the day is adequately covered. Each centre operates less than 50 seats each to allow pleasant working conditions and avoid the stereotypical image of call centre operations.
Our Technology
At CallCare we pride ourselves on our purpose built technology, which allows us to tailor our services to your exact requirements. All our call systems have been built in house and are managed and maintained by our on-site, full time team, allowing us to respond to your account requests quickly.
Our Staff
At CallCare we are aware that our people make our business, they represent both our business and yours. All our employees are British based, with local accents, to best represent the companies we serve. We employ only experienced, full time, friendly staff who are dedicated to making a good impression on your callers and representing your company well.
Our Quality
CallCare’s quality control is key. All our employees go though a rigorous six stage induction programme and are regularly trained on each CallCare account. Every call is recorded and monitored to maintain consistently high levels of quality and to make sure your calls are answered to your exact specifications.
