Easy To Understand, Professional Call Handling Process

When you join CallCare you will be given a unique phone number. Calls made to your telephone number will be diverted automatically (via your telephone line provider or your telephone system) to our communication system which routes the calls to an operator specially trained according to your guidance.

The operator acts as one of your receptionists and greets your customer in your organisation’s name and assists them using the instructions presented on the computer screen. If the caller asks for a member of your team the operator takes the message following the instructions provided by you.

Your staff members can receive their messages via email or SMS. Alternatively calls can be patched through to them directly.

What are your options?
Whichever method of diverting calls you choose there are four carefully designed packages:

• Divert All Calls – we answer all your organisations calls
• Divert Engaged Calls – we only answer the call when your staff are all busy on the phone
• Divert Unanswered Calls – we answer calls outside office hours and when your staff are not picking up within a preordained time
• Time Dependent Divert – we answer calls after they have rang in your building “X” number of times