Outsourced Call Centre Cambridge, Telephone Answering Cambridge
Having built an impressive reputation for reliable and efficient outsourced call centres in Cambridge, CallCare can now deliver professional call answering solutions across the whole of the UK.
With our telephone answering service, CallCare ensure each one of your calls is answered by a friendly operator who either directs the call to the relevant person in your company or takes a message and passes it on. This enables you and your staff to focus on other business activities in the knowledge that your callers are taken care of, giving you complete peace of mind.
Call centre outsourcing has become more popular as businesses look for a way to practically manage the volume of incoming calls they receive whilst also representing a professional and efficient image for the company.
CallCare can operate a 24/7 emergency line for any of your clients who need assistance after-hours. Every one of your clients is spoken to with sensitivity and proficiency to ensure their needs are met. Some companies choose to set up a 24/7 response line in order to receive orders and enquiries whatever the time of day; this is particularly beneficial for companies who work internationally, where different time zones may apply.
In cases where your staff work overseas, CallCare can support your communications by developing an interpreter service so that every caller is communicated with in their chosen language, ensuring that all calls are clearly understood. For employees who work abroad often and are usually working as they travel, CallCare can integrate a dedicated hotline from you to them so that they are always connected to you. This promotes employee safety and gives you both peace of mind.
In a highly competitive industry, customer care, efficiency and response time is vital. Employing a outsourced call centre ensures you deliver on all three values whilst maintaining a highly professional and enviable company image.
Call Care Limited
5 Signet Court
Telephone: 0122 385 1889