Disaster Recovery And System Failure Support
Companies are expected to be responsive to client needs 24/7 and accessible by phone or email at all times, day and night. In the event of a disaster, the necessity for consistent levels of communication is vital. Whether the disaster be in terms of a disruption to business continuity, damage to power cables, or a catastrophe such as a fire, communication is paramount to maintain business practice or to provide reassurance and security to a concerned stakeholder group.
To ensure levels of communication are never threatened, CallCare can act as security against any system failure and/ or the loss of your phone lines. Should your operations be hindered, CallCare can instantly take over your calls, seamlessly diverting your phones to central operations and answering your calls at our disaster recovery call centre as though they are based in your offices. Your clients will never know that you have a system failure and in the event of a catastrophe they will be reassured by your continued communication.
All organisations can benefit from a disaster recovery call handling plan to ensure continued communicability. CallCare’s traditional BCP clients include the public sector, who have a duty of care to their stakeholders and big businesses who understand the loss of business that can result from even just a few hours of telephone line failure.
6 key benefits of using CallCare’s disaster recovery service:
- Maintain daily business communication and continuity in a telephone line failure
- Never miss a client call or new opportunity, even in a system failure
- Avoid brand and image damage due to being incommunicable and frustrating clients
- Ensure compliance with industry requirements for business continuity planning
- The peace of mind that your clients are unaware of any issues at your company
- Increase levels of service by being available to clients at all times
For more information about CallCare’s disaster recovery service please call 0845 055 8181 or request a call back.
