24 Hour Financial Services Call Handling and Answering Support
All financial service companies can benefit from our services as we have a strong background in the financial service sector, with direct experience at director level.
We fully understand the type of calls you are likely to receive and how best to professionally and effectively deal with them. We make sure that all information is communicated securely and privately to the intended recipient and that all data is handled as per the Data Protection Act.
Smaller firms use CALLCARE as we offer them a national call centre operation, giving them the image of size and credibility to prospective clients. Larger companies enjoy the personal, bespoke service CALLCARE offers them as we ensure their clients never know they are speaking to an employee based in our office.
4 ways in which financial firms typically use CALLCARE:
‘At GBG we use CALLCARE to answer the emergency customer support calls for our GBG ID3global identity verification software. Our software is a business critical function for a number of financial service providers across the globe. We need assurance that every one of our clients’ calls is answered efficiently and ensures the protection of both GBG’s and our clients’ reputations.
The bespoke service CALLCARE has created for us provides that assurance time and again.CALLCARE was able to integrate seamlessly with our systems to provide our callers with solutions to problems such as forgotten passwords and being locked out of accounts, through to checking the status of our international servers to advise clients if there is an issue local to their area. CALLCARE is also able to divert calls through to our on-call technicians to provide rapid response to any technical issues our clients may be experiencing. While this kind of access requires a high level of trust, CALLCARE’s ICO and FCA accreditations mean we can be certain all data is handled professionally and safely.’
GBG – a global specialist in identity data intelligence
5 benefits of CALLCARE’s services to financial service providers:
- Improved credibility as phones are always answered in a professional, courteous and helpful manner
- Increased client acquisition due to no new sales opportunities being missed
- Reduced admin and support staff costs but a reliable service retained
- Uninterrupted telephone communication even if there is a system failure
- A service tailored to suit the firm’s brand, image and requirements
If you’d like more information about our services, get in touch now.