Repair & Maintenance Call Handling
24 Hour Emergency Call Out Support
Many repair and maintenance companies offer a 24 hour emergency repair service or a 1 hour response team for their customers and telephone communication is vital for this. Additionally a 24 hour emergency response service is often a pre-requisite for winning large building maintenance and engineering service contracts.
To help fulfil your customer service obligations and tender requirements, and to guarantee a quick response to maintenance and repair requests, day or night, CALLCARE can offer 24/7 emergency call out services.
All maintenance requests will come through to our operators, who will record the issue and the caller’s location and then contact the engineer. This service offers a more reliable system than staff mobile phone rotas and helps your company appear responsive and professional at all times.
3 ways in which repair and maintenance firms typically use CALLCARE:
6 benefits of CALLCARE’s services to repair and maintenance firms:
- An improved reputation by resolving customer issues and repairs 24/7
- A quicker and more efficient response to emergency calls
- A reliable and convenient out of hours call system – no need to divert calls to staff mobile phones
- Increased customer satisfaction levels as calls are answered around the clock
- A professional and responsive company image
- An improved service portfolio for bids and tendering
If you’d like more information about our services, get in touch now.