Absence & Overflow Call Cover Service
Answer All Overflow & Out Of Hours Calls With A 24 Hour Absence & Overflow Call Cover Service
3 key benefits of using CALLCARE’s absence / overflow cover services are:
- No sales opportunities are lost – even during public holidays or outside office hours
- Cost effective, flexible support which is activated through a simple phone divert, as and when required
- A strong reputation for responsiveness, customer service and 24/7 client support
There are times that every organisation will need an extra pair of hands; when the office is unattended, when staff are in meetings, when lines are overloaded with calls, when there are not enough staff to handle calls or outside your normal business hours.
Additionally, in today’s service led economy, no company can afford to simply operate between the hours of 9am to 5pm and retain its competitiveness. CALLCARE can help any company manage high call capacities, prolong its hours of availability and answer any calls that are not captured internally.
When the offices are closed, or calls are not answered during the day, your phones will seamlessly divert to CALLCARE’s outsourced call centre where our operators will manage the calls and take messages. There is no need for an impersonal answer machine and any messages will be waiting in the recipient’s inbox. Should the call be urgent and require a response, the call will be immediately transferred (or as per your agreed escalation procedure).
HR issues, staffing costs, international clients and the ever increasing hours of work make CALLCARE’s services indispensable to any company with a strong customer focus and a desire to stay one step ahead of its competitors.
If you’d like more information about CALLCARE’s absence and overflow cover service, get in touch now.