Emergency / Engineer Call Out
24 Hour Emergency / Engineer Call Out Telephone Answer Service
5 key benefits of using CALLCARE’s 24/7 emergency helplines:
- Improve your customer service levels at minimal cost and without disruption to existing employees
- Gain a reputation as a company that is dedicated to customer care
- Greater customer satisfaction due to instant responses to emergencies and issues
- Avoidance of nuisance calls and unnecessary midnight wake up calls for your engineers
- Guaranteed adherence to customer service level agreements
Thanks Gemma, Kat and the team for providing us with a valuable asset to our business, the out of hours service is always viewed with a degree of trepidation as the people answering the calls are not directly employed by ourselves, that said the service has been fantastic and we have no complaints at all.
Adhoc Property Management
Organisations are increasingly promising a duty of care to all their clients; a duty of care that often extends to 24/7 service.
CALLCARE can help facilitate these after-sales services through a dedicated 24/7 emergency helpline for customers requiring a direct response to repair and maintenance requests.
All phone lines are manned by our fully trained operators who provide a sympathetic and helpful response to any client emergency and will locate the on call engineer to deal with the situation within your Service Level Agreements.
With our emergency call out support, companies currently operating a mobile phone system for around the clock emergency calls can use us to manage all calls they receive. We can separate emergency calls from general calls and escalate, where necessary, to the company representative. No calls go unanswered and messages are sent to you via email.
CALLCARE’s emergency call out service is popular with property maintenance companies who have to fix faults at residential accommodation, elevator engineers who need to quickly respond to people trapped in lifts and any company that has a duty of care to respond to an emergency.
If you’d like more information about CALLCARE’s emergency helplines, get in touch now.