CALLCARE Chat is our LiveChat service and another addition to our non-voice portfolio.
CALLCARE will set up LiveChat on your website and expertly handle any traffic to your site by providing details of who has visited your site, which page they looked at, and what product or service they were interested in.
Under your guidance and instruction, we will answer all customer service enquiries and deliver clarification on any website queries. Adding a LiveChat option to your website provides your visitors with an instant means of communication that connects them with a live person. CALLCARE Chat opens up a channel that’s flexible for all clients and suited more so, to those that may prefer to get in touch outside of usual business hours.
As well as extending your customer service hours to 24/7 and improving service levels, adding LiveChat to your website is a proven way to increase sales. When surveyed, 82% of regular internet users said the presence of LiveChat on a company’s website positively influenced their perception of the company, leading to an increase in business and leads. Sites offering live help, report a substantial increase in orders.
Customers are four times more likely to make a purchase after using LiveChat. Issues can be resolved quickly using LiveChat and frees up valuable time to focus on other things.
If you’d like more information on how you business can benefit from CALLCARE Chat, get in touch now.