Today’s consumer demands 24hour accessibility and excellent customer service. They want to be able to procure the service they require at any time of the day or night. The need for constant communicability is nowhere more important than in the highly competitive automotive sector, where customers have a wealth of choice and alternatives should your dealership or garage not be instantly available.
With summer holiday getaways, new registration releases and cold winters, bringing you an influx of customers, it can be difficult to ensure your telephone lines are always answered promptly and professionally. As a result your potential customers can go elsewhere and your existing customers become frustrated and dissatisfied. Losing you sales and good customer relationships.
CallCare offers the ideal solution to missed calls and inconsistent customer service with reliable and professional call answering services, that guarantee a quick and consistent response to your customers. We can answer your phones as if we were based in your dealership 24/7, transferring customers throughout your various departments, booking meetings and service appointments or simply taking messages and emailing them to you for follow-up at your convenience.
5 ways in which Automotive dealers typically use CallCare:
- To manage all incoming calls - seamlessly transferring calls to their correct destinations, sales, servicing or customer care
- To answer calls outside office hours - capturing calls you may otherwise miss
- To support you in busy periods - picking up calls your staff are unable to answer
- To provide a dedicated response to advertising campaigns - easily measured against ROI
- To guarantee business continuity – answering calls when normal business is disrupted
4 benefits of CallCare’s services to Automotive dealers
- Increased revenue, more telephone availability results in more service bookings being able to be processed and more capacity for sales staff to deal with the forecourt
- Improved customer satisfaction, all clients are responded to and not left hanging on the phone
- Increased client retention, improvements in customers care will encourage repeat purchase
- Improved competitiveness, excellent customer service and accessibility will deter callers from going elsewhere
For more information on CallCare’s automotive sector services or to discuss a no commitment trial period, please call 0845 055 8181 or request a call back. Alternatively, our automotive sector brochure can be found here