Do you run a large national company or even a small to medium sized enterprise? Actually, even if you are a one man band you would benefit from outsourcing your telephone calls to a live telephone call answering service usually based in Manchester call centres or the like.
All your calls will be answered by a committed and dedicated team of operators who are skilled at their profession, answering calls swiftly and competently being that welcoming voice on the end of the telephone line to your customers.
In today’s modern world and the current financial climate, it is vitally important for your business to respond to every enquiry proactively as you cannot afford to miss or ignore any business call.
There are still some companies that believe that the old fashioned answering machine or the modern day equivalent ‘voicemail’ is sufficient to handle your business calls.
The initial telephone call is the first point of contact that you have with any potential customer so it is important to make the most of it and project a good impression from the outset.
If a customer is left with having to make a choice of which button to press, only to be put through to the wrong department or to an automated message, it is hardly setting a good impression with the caller who is likely to hang up the phone in frustration.
You only get the one chance to make a first impression, so get it right first time.
Experienced and fully trained staff will take calls, answering always within a couple of rings. They answer in your company name, and by real people on the end of the line. With a warm, welcoming approach, they are able to talk to and help with your customers’ queries.
Customers existing and new will feel that their business is important to you and will leave them feeling content with the service being presented to them.