Holiday Agency Telephone Support And Customer Service Lines
CallCare works in partnership with several holiday agencies, helping them deliver a variety of holiday packages to the public at all times of the year. We offer valuable customer service lines to deal with all queries and regularly deal with provisional bookings for clients to alleviate the workloads of travel agents and increase capacity for booking processing.
Our travel agency service, can fully process bookings via a scripted service that we will work with you to develop. This can include payment and order processing if necessary. Alternatively CallCare can simply take a detailed message on the customers requirements and email the message to your sales team to respond to when they have the capacity.
5 ways in which travel agents typically use CallCare:
- To provide call answering support during the busy summer period – overflow and back-up support
- To collect information on booking requirements before passing the call through – 24hr reception service
- To offer customer service support, travel times, payment details etc. – customer service line
- To fully process bookings and payments, a remote member of the existing team – booking and order lines
- To offer translation lines, allowing telephone communication in any language necessary – interpreter services
5 benefits of CallCare’s services to travel agents:
- Increased revenue, more telephone operators result in more calls/ bookings being able to be processed
- Improved customer satisfaction, all clients are responded to, not left frustrated by automated messages
- Increased client retention, improvements in customers service will make them more likely to book again
- Increased capacity with CallCare acting as, your employees as and when required
- Improved communication with international operators and agents, fostering better business ralations
Click here to view a case study on a travel supplier.
For more information on CallCare’s travel sector services or to discuss a no commitment trial period, please call 0845 055 8181 or request a call back.