CALLCARE is now part of a select group of outsourced contact centres in the UK who are authorised and regulated by the Financial Conduct Authority (FCA). We are proud and excited to be moving forward with our newest accreditation.
The FCA is the independent body that regulates the financial services industry in the UK. Being FCA regulated allows us to work with more credibility and integrity in the financial services sector, particularly when dealing with data holding and confidentiality as well as complying with their strict regulations in regard to the physical security of all our contact centres.
What does this mean for our clients?
Our FCA status allows us to handle calls on behalf of clients in areas involving finance like banking, credit cards, loans and insurance products. Being regulated by the FCA provides a guarantee to the Compliance Officers of our financial services clients that we work to the strictest code of conduct and rules to ensure that most importantly, their clients are fully protected.
Our Financial Services Register number is 713054. For confirmation of our FCA status, please click here.
In keeping with principle 6 of the FCA, we also work within their guidelines of the ‘Treating Customers Fairly‘ policy which states ‘A firm must pay due regard to the interests of its customers and treat them fairly’. This demonstrates that management are taking responsibility for ensuring that the company and staff at all levels deliver outcomes relevant to their business. Our expertly trained team ensure that this policy is cascaded down to our customers’ customers.
To see more of the services we offer to the financial services sector, click here.
All of the CALLCARE staff share their experiences of when our services are useful for different business, find them here on the blog and on our Linkedin page.