Increasing your firm’s conversion rate
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Increasing your firm’s conversion rate

With over 18 years of experience handling calls for the legal sector, we’ve found 3 ways that are guaranteed to turn more telephone enquiries into profitable business for your legal firm.

Firstly, we identified ways in with firms were falling short when dealing with their inbound enquiries. From not having enough cover during lunch breaks, lack of training and failure to track rates in the first place being the biggest faux pas that firms were committing.


We’ve found 3 ways proven to increase your firm’s conversion rates:

  • Creating a structured call for new enquiries
  • Providing additional training to call handlers
  • Qualify and profiling leads properly so your fee earners’ time isn’t wasted

When outsourcing your calls to CALLCARE to handle, these 3 things are automatically taken care off:

  • Your calls are always handled by expertly trained operators
  • All new leads are qualified using your pre-approved criteria
  • Every marketing response is captured and tracking conversion rates is made easier instantly


With the announcement from the Autumn Statement last year about the rise in the claims limit, there is a greater need for all leads to be qualified properly in the initial stages. This is important as it ensures that your fee earners time is no longer wasted, workloads are streamlined and profits are maximised. We are also experts at handling more specific types of calls like criminal call outs and providing conveyancing quotes using your firm’s own pricing matrix.

Our experience and services make us the intelligent outsourcing specialists and if you’d like to know more about how outsourcing can help you maximise your return on investment then click here. If you have any queries then get in touch now.

All of the CALLCARE staff share their experiences of when our services are useful for different business, find them here on the blog and on our Linkedin page.

Posted in Articles, Legal Sector

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