An increasing amount of customers believe that they’re entitled to make enquiries to businesses all day, around the clock. Do you know you company’s busiest times for incoming phone calls? More importantly, is somebody there to answer these enquiries? CALLCARE have taken all data from the past two years and displayed all findings in an infographic which illustrates the busiest times of day for incoming calls in the IT and legal sectors:

Gemma Harding

As Head of Client Services Gemma is an expert in the call answering services industry.