Articles

Most recent articles

  • Britain isn’t working: the problem of productivity

    How can employers cope with productivity at a 15 year low? Productivity in Britain is at its lowest level in 15 years. That’s the takeaway message of Charlotte Seager’s article on the UK productivity. In theory, we should become more productive as time goes on. Technological ... ...

  • Poor Customer Service Costs Scottish Power £18 million

    Energy provider Scottish Power have been fined £18 million as a result of the poor service their customers receive. It has been announced that they tried to integrate a new IT system and during this, faced problems with operations. Customers had to wait for unacceptably long per... ...

  • Preparing your law firm for the future

    Last year the legal sector went through a slew of legislative and procedural changes, some that had a greater effect on firms than others. I’ve talked about these before, but with the recent release of the Law Society’s Future of Legal Services report, it seems like a fitting... ...

  • Yes, good customer service is still important to your business

    Sometimes having an amazing product at a jaw dropping price is not enough to please customers. Here’s why good customer service can keep them coming back and tell other people about you. Good customer service is the key to repeat business 70% of companies say it’s cheaper to ... ...

  • FM, the National Living Wage and Outsourcing

    In a recent survey of professionals in the Facilities Management industry more than 70% of workers say they felt more positive since the introduction of the new National Living Wage was announced by the Chancellor, at the Summer Budget. 59% of respondents state that they will fee... ...

  • Big changes to the legal sector

    In the past few months there have been significant changes in the legal sector. Starting in October last year the results of the Criminal Duty Tender were released. Firms found out if they had been awarded contracts or whether they would be carrying on with their own clients. We ... ...