Articles

  • Telephone Answering Service Operator - Female
    Manners matter – Being polite is essential for business
    From a young age, each of us is taught that manners and politeness are a key essential for life. What is essential to life is also essential in business. It does not matter what level of the business your staff work in, if they communicate with a customer or client, they must alw...
  • Number of remote workers in UK rising
    According to the latest study, the amount of freelancers and remote workers which UK businesses are employing has increased by 68%. This is two thirds more than the past few years. Experts say that this is not just a fad but because of the recession, too. According to the report,...
  • Customer service is UK’s number one business priority
    Last week it was announced that the major high street bank Santander decided to move all of its call centres back to the UK from India after many complaints from its customers regarding poor customer service. Inability to get through to speak to someone quickly, poor telephone li...
  • CALLCARE is the Fastest Growing Call Centre in the UK
    CALLCARE, the 24-hour call handling service, is rapidly expanding.  Having recruited over 50 new staff since its relocation to the city in 2008, it is now beginning a recruitment drive for a further 100 employees and looking for new premises in the Manchester area. The intensive...