Articles

  • How should you talk to customers on the phone when they call?
    When running a business most people tend to communicate through typing out emails rather than by actually talking over the phone; these emails can sometimes come over as cold and unfriendly.  By changing your ways of speaking over the phone you will start forming a stronger rela...
  • The Advantages Of Using A Call Centre
    The Advantages Of Using A Call Centre Large multinational companies continuingly put a huge emphasis on improving their level of sales and after-care offered with their products and guarantees. There is a general responsibility undertaken to provide this sales assistance on a twe...
  • The benefits of Call Centres to your Business
    If you are the owner or a manager of a company you will appreciate the importance of having a good customer service in place. This is essential for customer retention rates. With the internet available to almost everyone, customers find it so easy to shop around for a service or ...
  • Is a 24 Hour Call Handling Service a Good Idea?
    Communicating with your clients is considered to be one of the most important areas of customer services, a basic necessity is for customers to feel there is a real person responding to their enquiry that will listen to them, understanding and answering any enquiries or queries t...
  • How to Improve Your Customer Service by Answering Calls More Quickly
    Answering business calls quickly and maintaining professionalism is important because you don’t want to miss out on any business opportunity. Whether you are a small, medium or even larger company, if you outsource your telephone calls to a UK answering service all of your tele...
  • Telephone Answering Service Operator - Female
    Manners matter – Being polite is essential for business
    From a young age, each of us is taught that manners and politeness are a key essential for life. What is essential to life is also essential in business. It does not matter what level of the business your staff work in, if they communicate with a customer or client, they must alw...
  • Number of remote workers in UK rising
    According to the latest study, the amount of freelancers and remote workers which UK businesses are employing has increased by 68%. This is two thirds more than the past few years. Experts say that this is not just a fad but because of the recession, too. According to the report,...
  • Customer service is UK’s number one business priority
    Last week it was announced that the major high street bank Santander decided to move all of its call centres back to the UK from India after many complaints from its customers regarding poor customer service. Inability to get through to speak to someone quickly, poor telephone li...
  • CALLCARE is the Fastest Growing Call Centre in the UK
    CALLCARE, the 24-hour call handling service, is rapidly expanding.  Having recruited over 50 new staff since its relocation to the city in 2008, it is now beginning a recruitment drive for a further 100 employees and looking for new premises in the Manchester area. The intensive...