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  • How-To: Writing a To-Do list that works

    1. Split your tasks into categories Make your to-do list more manageable and easily approachable by organising your tasks into different categories. This will help you organise your thoughts and give you mental clarity at the start of each day. These different categories can have... ...

  • 5 Habits to Boost your Productivity

    Getting into a routine is easier said than done, so the following 5 habits can assist you to ‘get on track’ with your goals and stay on track. Whether your goals are career driven or related to your health and personal life, it’s all about adapting your lifestyle an... ...

  • A group fist-bump after a productive team meeting
    5 Effective Ways to Improve Your Teams Communication

    In a world that’s more connected than ever before, you’d think we’d be pretty good at communication by now. Sadly, that’s not the case. Poor communication is the biggest reason why UK employees want to leave their jobs, with many people feeling they aren’t given clear o... ...

  • A man answering a phone with a smile
    How To: Write An Effective Call Centre Script

    Let’s face it: running a call centre isn’t cheap. And while it can be tempting to try to automate calls as a means to cut costs, that can seriously impact your customer satisfaction levels. Did you know that 9 out of 10 people said they preferred to speak with a live service ... ...

  • How To Be a Manager Before You’re 25… From The People That Have Done It

    As of 2016, millennials became the largest generation in the workforce. In 2020, they’ll make up over half of all workers across the globe. In the wake of this shift, we’ve now seen a rise in the number of millennial managers as businesses become more and more influenced by a... ...

  • How to: Write An Impressive CV for a Call Centre Role

    Landing an interview isn’t down to luck — it’s down to the person that reads your CV. And with call centre jobs in high demand right now, it’s likely that whoever will read those opening lines of your personal statement has read hundreds more like it. So how do you ensure... ...