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  • How to: Boost Customer Loyalty – Even In a Large Company

    When it comes to providing the best possible service to their customers, larger businesses can feel at a disadvantage compared to smaller companies. Large companies often have far more customers than smaller companies. As a result, they sometimes struggle to provide each customer... ...

  • Are You Suffering From Workaholism?

    We all take pride in our work, but some find it difficult to draw a line between their professional and personal lives. If you habitually stay late at the office, always keep one eye on your emails and struggle to switch off at night, there’s a high possibility you could be a w... ...

  • How to: Shrink Your Stress Levels Without Hurting Your Salary

    In a recent survey carried out by UK call-handling specialists CALLCARE, 64% of respondents felt that their salary wasn’t high enough to match the stress of their job. With the economic pressure on UK businesses following 2016’s EU referendum, businesses are more cautious abo... ...

  • What Kind of Leader Are You?

    There’s no one right way to be a good leader. From those who nurture talent to those with the highest expectations, leaders who believe in encouraging debate and leaders who think collaboration is the way forward, there’s a number of different ways you can lead a team and ins... ...

  • Telephone answering by CALLCARE
    6 Tips For a Call Centre Interview

    Interested in getting a job at a call centre? We don’t blame you. Some 4% of the UK’s workforce are employed in call centres, and this figure is only set to grow as the sector continues to go from strength to strength. In addition to the demand for high quality, customer cent... ...

  • 5 Lifelong Skills You’ll Learn From Working in a Call Centre

    The way call centres work has evolved significantly in recent years, with the technology used becoming more sophisticated than ever. But despite these advancements, call centre managers and staff still need to be at the top of their game to meet the needs of the customers. As a r... ...