Articles

  • The five golden rules of call handling
    Great customer service is at the centre of every brand. Whether you’re a startup company or an established market leader, providing a good customer journey should be a vital part of operations. Every call your company receives is important, and every call centre staff member ca...
  • Five ideas to motivate call centre employees
    From the obvious to the more unusual ideas, keeping staff motivated can mean the difference between high results and high staff turnover rates. According to a report compiled by the Chartered Institute of Personnel and Development (CIPD), just 35% of employees felt highly motivat...
  • Are job descriptions the be all and end all when delegating?
    It happens all the time in growing businesses, doesn’t it? There are those tasks that either already exist, suddenly crop up, or begin to emerge – the tasks that simply don’t fit naturally into anyone’s role. So what do we do as managers or business owners? And how should...
  • What do SMEs need – and how can a virtual receptionist help?
    In a recent survey by Liberis, the concerns and aspirations of 200 UK SMEs for business growth in the coming year were clearly spelled out. What do SMEs need – and how can a virtual receptionist help them to achieve this? First let’s look at the challenges SME business owners...
  • 5 small-business needs a virtual receptionist will answer
    It’s a sure sign your business plans are working: that office phone never stops ringing with new enquiries. But who’s there to answer them? And is there enough time to nurture all those new leads? Are you capturing all the opportunities that are trying to get through? Success...
  • Managing communication across a large property portfolio
    Since 2010 the percentage of landlords owning more than one property has increased from 17% to 30%. While a growing portfolio is always a good sign, as a portfolio gets larger you need to put more processes in place to help manage it. Everything from viewings and arranging mainte...
  • Staff satisfaction in 24-hour working environments
    Staff satisfaction is a challenge in 24-hour working environments. Here’s how you can improve it. Many businesses need people to work overnight. It could be because you have agreements with your clients that mean there must be someone available in an emergency. It could be beca...
  • What Is the Living Wage and how can you offer it to your staff
    All businesses are required to pay their staff the national minimum wage. Currently the national minimum wage is as follows: £7.50 per hour – 25 years old and over £7.05 per hour – 21-24 years old £5.60 per hour – 18-20 years old £4.05 per hour – 16-17...
  • What is a Virtual Receptionist?
    A virtual receptionist is a contracted, outsourced worker who completes all the traditional tasks of an in-house receptionist, only from a remote base. It’s a service that offers a prime opportunity for companies of all sizes to save time and money as well as harness several ot...
  • 6 ways to improve job satisfaction for remote engineers
    When it comes to improving productivity in the workplace, improving staff happiness can go a long way. Research has shown that productivity levels can increase by as much as 31% when staff are happy, so improving staff satisfaction should be a priority for every business. However...