Contact Centres for Cambridge
Professional Call Answering Service in Cambridge
Since being founded in Cambridge in 1998, CALLCARE has built an impressive reputation for reliable and efficient service – we now cater to the whole of the UK!
We ensure that every one of your calls is answered by a friendly operator who either directs the call to the relevant person in your company, or takes a message and passes it on. This enables you to focus on other business, safe in the knowledge that your calls are taken care of. Our staff prioritise peace of mind; for you and your staff.
Why Consider an Outsourced Call Centre?
Outsourcing to businesses such as CALLCARE has become more popular as businesses look for a way to practically manage the volume of incoming calls they receive whilst also presenting a professional and efficient image for the company.
CALLCARE can operate a 24/7 emergency line for any of your clients who need assistance after-hours. Every one of your clients is spoken to with sensitivity and proficiency to ensure their needs are met. Some companies choose to set up a 24/7 response line in order to receive orders and enquiries whatever the time of day; this is particularly beneficial for companies who work internationally, where different time zones may apply.
In cases where your staff work overseas, CALLCARE can support your communications by developing an interpreter service so that every caller is spoken to in their chosen language, ensuring that all calls are clearly understood. As they will usually be working as they travel, CALLCARE can set up a dedicated hotline for them so that they are always connected to you. This promotes employee safety and gives you both peace of mind.
We take immense pride in the services that we provide to you. So no matter what sector you work in, our operators will become fully immersed in your business; able to provide a seamless service as though they have worked for you for years!