GP Overflow Solutions
GP Call Handling Support for Primary Care
Trusted Partners
CALLCARE are a UK-based patient care provider.
We've been providing on-demand support for Primary Care working alongside GP surgeries for over 20 years. As one of the industries leading primary care solution providers, we offer a solution which is NHS quality approved, secure and seamless to your practice.
Morning Cover
Providing support to your in-house team during peak hours, such as the morning rush, providing call navigating and information taking easing the burden on your reception staff whilst increasing patient satisfaction.
- Overflow for the morning rush
- Basic call navigating and message taking
- Extends your team to ease any burden
- 16p per patient per month
*T's and C's apply
All Day Cover
Providing support to your in-house team throughout the day when required, such as sickness, holiday and training cover. Providing call navigating and information taking as an extension of your reception team to ease work loads and limit waiting times.
- Overflow for the morning rush
- Basic call navigating and message taking
- Extends your team to ease any burden
- 24p per patient per month
*T's and C's apply
Other services - Call Tasks
Our highly trained call handlers can also complete an array of tasks for your surgery which will alleviate pressure on your in-house team. All call handlers are EMIS and SystemOne trained and are provided with Smart Cards.
This extended service operates on a fixed cost basis. Our team will build out a fixed cost for your individual requirements.
Tried
and Trusted
Since starting as a regional company in 1998, we have grown into an expert national provider that our clients how they can rely on. Our strong history and level of experience is personified in our valued stakeholders, experienced directors and mature staff.
Our skills-based routing matrix ensures that your calls are matched to experienced healthcare call handlers, ensuring your callers are promptly connected to someone who can deal with their enquiry efficiently.
With our own in-house IT team, we are able to integrate with various clinic platforms or procure licenses when necessary.
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NHS ODS Code: 8KA42
GP Overflow Solutions
Other services - Outbound Clinic Filling
We're able to fully orchestrate end to end outbound campaigns for your clinic to ensure all your clinics are being filled, such as flu drives and asthma clinics. This outbound service option helps our clients meet their QOF requirements.
This extended service operates on a fixed cost basis per campaign. Our team will build out a fixed cost for your individual requirements.
Morning Cover
Providing support to your in-house team during peak hours, such as the morning rush, providing call navigating and information taking easing the burden on your reception staff whilst increasing patient satisfaction.
Providing support to your in-house team during peak hours, such as the morning rush, providing call navigating and information taking easing the burden on your reception staff whilst increasing patient satisfaction.
- Overflow for the morning rush
- Basic call navigating and message taking
- Extends your team to ease any burden
- Fixed price 16p per patient per month
All Day Cover
Providing support to your in-house team during peak hours, such as the morning rush, providing call navigating and information taking easing the burden on your reception staff whilst increasing patient satisfaction.
Providing support to your in-house team throughout the day when required, such as sickness, holiday and training cover. Providing call navigating and information taking as an extension of your reception team to ease work loads and limit waiting times.
- Overflow for the morning rush
- Basic call navigating and message taking
- Extends your team to ease any burden
- Fixed price 24p per patient per month
Other services - Call Tasks
Our highly trained call handlers can also complete an array of tasks for your surgery which will alleviate pressure on your in-house team. All call handlers are EMIS and SystemOne trained and are provided with Smart Cards.
This extended service operates on a fixed cost basis. Our team will build out a fixed cost for your individual requirements.
Other services - Outbound Clinic Filling
We're able to fully orchestrate end to end outbound campaigns for your clinic to ensure all your clinics are being filled, such as flu drives and asthma clinics. This outbound service option helps our clients meet their QOF requirements.
This extended service operates on a fixed cost basis per campaign. Our team will build out a fixed cost for your individual requirements.
Since starting as a regional company in 1998, we have grown into an expert national provider that our clients how they can rely on. Our strong history and level of experience is personified in our valued stakeholders, experienced directors and mature staff.
Our skills-based routing matrix ensures that your calls are matched to experienced healthcare call handlers, ensuring your callers are promptly connected to someone who can deal with their enquiry efficiently.
With our own in-house IT team, we are able to integrate with various clinic platforms or procure licenses when necessary.