Intelligent Call Handling Solutions
Dedicated and trained operators
We understand the exceptional requirements of legal and professional firms, so we have a dedicated team trained to manage their calls.
Ensuring business continuity
We provide an effective solution to the challenge of business continuity and disaster recovery, ensuring compliance with industry standards.
Supporting practice management
Our remote switchboards are an effective way to improve and modernise communication methods in large firms and practices.
Our service ensures seamless communication within your organisation, 24 hours a day, 7 days a week. When callers request to talk to specific members of your team, we can transfer your calls or take a message and ensure it is passed on.
All client communication, new callers, and claim enquiries are provided the highest standard of service at all times to protect and reinforce your professional reputation.
Ensure Business Continuity
In order to remain compliant with chapter 7 of the SRA code of conduct, legal practices must have adequate systems in place to ensure business continuity. Outsourcing call handling to CALLCARE can be an integral part of your business continuity plan.
We will ensure that whether your business is affected by a power cut, systems failure, or staff absences due to sickness, your lines of communication will remain open at all times. We have 3 call centres across Manchester and Cambridge, all on different power grids to ensure our service can be maintained even during a power outage. Talk to us today about how we can help to keep you SRA compliant.Request Quote
Slater and Gordon
"We have worked with CALLCARE for a number of years now and are very satisfied with the approach, processes and professionalism applied to our accounts. Our company, Slater and Gordon, is a leading UK law firm so all our clients we entrust to them, need to receive the same high standard throughout any contact touch points. It needs to be the highest quality, which is what we get with CALLCARE. They are responsible for our out of hours cover and contingency, in times of unexpected volume call. CALLCARE understand the high standards that Slater and Gordon have and are most efficient in delivering well within our strict requirements. I would highly recommend working with them."