Retail & Trade Services Call Handling

We provide fully outsourced customer services to support retail and trade businesses.

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Call Centres for Retail and Trade

  • Improved customer satisfaction

    By outsourcing call handling you can reduce wait times and support a high standard of service over the phone.

  • Support websites & e-commerce

    In digitally focussed businesses, call handling is an easy way to grow your traditional customer service skills and infrastructure.

  • Lead generation and sales

    Call handling can help you capture more leads and generate sales offline by ensuring every call is answered promptly and professionally.

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How Our Retail Telephone Answering Services Work

Telephone answering for retail and B2C requires a call handling provider with a wide range of services.

Call handling from CALLCARE provides this wide range of services.

Whether you’re an ecommerce site, a chain of physical high street stores, or operate in the service industry, we can create a bespoke call handling package that will be perfectly suited to the needs of your business.

Depending on the nature of your industry and the specific challenge you need help meeting, the service we provide to you can vary greatly.

Real Operators Talking to Real Customers

Our telephone answering service is perfectly suited to supporting the needs of retail groups.

If you work in ecommerce, an outsourced telephone answering service can be used to help support your websites on a 24/7 basis.

We have found that we increasingly receive calls from people simple wishing to check the authenticity of a website before they make a purchase.

Having a real person available to answer your calls 24 hours a day sends the strong trust signals to your customers that are required to create a trustworthy brand.

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Client Testimonial

Impact Housing

"CALLCARE are always professional and helpful, and provide a great service and an experienced team of people to assist in service delivery. Excellent value for money".