Absence & Overflow Call Cover

We can help you manage your phone lines in the event of staff absences.

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The Benefits of Call Cover

  • No sales opportunities are lost

    We help you to stay covered even when people are unexpectedly out of the business.

  • Cost effective and simple

    All you have to do is divert your phone to a number we provide you with. Our team in-house will do the rest.

  • A strong reputation

    CallCare have a long history of supporting businesses and providing overflow and call cover.

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Absence / Overflow Cover - Blonde virtual receptionist
Absence / Overflow Cover - Blonde virtual receptionist

Help When You Need It

There are times that every organisation will need an extra pair of hands; when the office is unattended, when staff are in meetings, when lines are overloaded with calls, when there are not enough staff to handle calls or outside your normal business hours.

Additionally, in today’s service led economy, no company can afford to simply operate between the hours of 9am to 5pm and retain its competitiveness.

CALLCARE can help any company manage high call capacities prolong its hours of availability and answer any calls that are not captured internally.

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Seamless Overflow Cover

When the offices are closed or calls are not answered during the day, your phones will seamlessly divert to CALLCARE’s outsourced call centre where our operators will manage the calls and take messages. There is no need for an impersonal answer machine and any messages will be waiting in the recipient’s inbox. Should the call be urgent and require a response, the call will be immediately transferred (or as per your agreed escalation procedure).

HR issues, staffing costs, international clients and the ever increasing hours of work make CALLCARE’s services indispensable to any company with a strong customer focus and a desire to stay one step ahead of its competitors.

Absence / Overflow Cover - Telephonist with ponytail
Absence / Overflow Cover - Impact Housing Logo
Client Testimonial

Impact Housing

"CALLCARE are always professional and helpful, and provide a great service and an experienced team of people to assist in service delivery. Excellent value for money."