Absence & Overflow Call Centre

We can help you manage your phone lines in the event of staff absences.

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The Benefits of Call Cover

  • No sales opportunities are lost

    We help you to stay covered even when people are unexpectedly out of the business.

  • Cost effective and simple

    All you have to do is divert your phone to a number we provide you with. Our team in-house will do the rest.

  • A strong reputation

    CallCare have a long history of supporting businesses and providing overflow and call cover.

Help When You Need It

There are times that every organisation will need an extra pair of hands; when the office is unattended, when staff are in meetings, when lines are overloaded with calls, when there are not enough staff to handle calls or outside your normal business hours.

Additionally, in today’s service led economy, no company can afford to simply operate between the hours of 9am to 5pm and retain its competitiveness.

CALLCARE can help any company manage high call capacities prolong its hours of availability and answer any calls that are not captured internally.

Absence / Overflow Cover - Blonde virtual receptionist

Seamless Overflow Cover

When the offices are closed or calls are not answered during the day, your phones will seamlessly divert to CALLCARE’s outsourced call centre where our operators will manage the calls and take messages. There is no need for an impersonal answer machine and any messages will be waiting in the recipient’s inbox. Should the call be urgent and require a response, the call will be immediately transferred (or as per your agreed escalation procedure).

HR issues, staffing costs, international clients and the ever increasing hours of work make CALLCARE’s services indispensable to any company with a strong customer focus and a desire to stay one step ahead of its competitors.

Absence / Overflow Cover - Telephonist with ponytail
Eyden Locksmith

Eyden Locksmith

Client Testimonial
"Since 2013, CALLCARE has handled our out of hours calls and has done so impeccably. Due to the nature of our business customers often need an emergency call-out and CALLCARE ensure that this can happen, no matter the time. Outsourcing to CALLCARE gives us peace of mind that our customers are being taken care of, even when we can’t answer the phone. The team are always available for any last minute updates and are very attentive to our companies needs. A whole new bespoke system was even put into place to accommodate our specific requirements. A very professional and efficient service, we can see ourselves staying with CALLCARE for a long time."
Are you FCA regulated?

Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority.

How will you keep my business data safe?

We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.

Do I need special software or equipment to outsource my telephone answering?

No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.

Can you provide an out-of-hours call answering service?

Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!

How It Works

  • 1. Initial Enquiry

    1. Initial Enquiry

    Call in and speak to one of our sales team or complete our simple online form.

  • 2. Consultation

    2. Consultation

    After contact has been made we would discuss a suitable package.

  • 3. Quote

    3. Quote

    Provide a quote and send a proposal through, tailored to your requirements.

  • 4. Paperwork

    4. Paperwork

    We then proceed onto the relevant paperwork in order to get your package started.

  • 5. Setup

    5. Setup

    We pass your account onto our scripting team to finalise your account and add your clients' details onto our database and integrate with your CRM where necessary.

  • 6. Go live

    6. Go live

    Your account is reviewed by yourselves and your account manager, tested at our site and then finalised before we go live.

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