When you need outsourced call centre services, turn to CALLCARE. Whether you want to make sure customer calls are answered quickly and professionally, you require expert assistance with outbound campaigns or you have other specific communication needs, our call centre packages could be exactly what you’re looking for.
We know that in today’s digital world, human interaction is valued more than ever. With more than two decades of experience in providing a whole range of call centre services, we are perfectly placed to help you. Our highly trained UK-based experts will act as a seamless extension of your team, allowing you to achieve your objectives while freeing you up to focus on other important tasks.
Our outsourced call centre services can take the pressure off your organisation by answering all incoming calls, or just those that your company can’t manage. Our professional call operators will direct calls to the relevant people in your business or take messages and relay them by email to the intended recipients.
We also offer facilities management solutions that provide a suite of services tailored to each client’s needs. These services can help you to handle your workload as efficiently as possible and prioritise clients effectively. Our facilities management packages are especially popular with companies whose staff are often on the road or work internationally, making it difficult to manage communications.
If you need to take calls in a range of different languages, you can turn to our interpreter call service. We also offer lone worker protection solutions that are ideal if you have employees who are required to work outside of hours or on the move. These services offer a cost-effective way to help these workers stay safe thanks to regular phone calls with our dedicated experts. This type of lone worker support can be an important part of fulfilling your duty of care to your staff members.
We also provide request or order lines that offer superb levels of customer service and support. These solutions are excellent for supporting marketing and advertising campaigns. We use lines with dedicated numbers, making it easy to capture accurate campaign analytics. This service also enhances efficiency and ensures a smooth customer journey.
So that you’re not caught out by staff absences, we provide overflow or absence cover that means we will manage your phone lines in the event that your employees aren’t able to. You might also be interested in our diary management service, which keeps your appointment schedule up to date and can be used to manage your workload and monitor and increase staff productivity levels.
We’re experts in outbound call centre services too, so if you’re looking for help with an outbound campaign, you can rely on us. Our dedicated outbound team will contact your customers and perform duties like ‘opt in’ calls that help ensure you meet your Service Level Agreements and comply with your obligations.
To find out more about our impressive range of call centre services, simply get in touch with our team. You can contact us by phone or request a quote online.
Call in and speak to one of our sales team or complete our simple online form.
After contact has been made we would discuss a suitable package.
Provide a quote and send a proposal through, tailored to your requirements.
We then proceed onto the relevant paperwork in order to get your package started.
We pass your account onto our scripting team to finalise your account and add your clients' details onto our database and integrate with your CRM where necessary.
Your account is reviewed by yourselves and your account manager, tested at our site and then finalised before we go live.