Live Chat Support

We provide a fully outsourced live chat service to talk to your customers through your website

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Live Chat Outsourcing

  • Fully outsourced service

    We provide you with live chat software and keep it manned at all times.

  • Dedicated live chat agents

    Our live chat team receive special training on managing chats as it is a truly unique customer service skill.

  • Capture more Leads 24/7

    Having your live chat manned out of hours will help you capture more information from your web visitors.

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Some of CALLCARE’s Clients

NHS
Liverpool City Council
Impact Housing
Carillion
Interserve Plc
amec
Chorley Council
Slater and Gordon
Gibbs and Dandy
City University London

Our Live Chat Service

CALLCARE will set up Live Chat on your website and expertly handle any traffic to your site by providing details of who has visited your site, which page they looked at, and what product or service they were interested in.

Under your guidance and instruction, we will answer all customer service enquiries and deliver clarification on any website queries. Adding a Live Chat option to your website provides your visitors with an instant means of communication that connects them with a live person. CALLCARE Chat opens up a channel that’s flexible for all clients, including those that may prefer to get in touch outside of usual business hours.

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Improved Customer Service

As well as extending your customer service hours to 24/7 and improving service levels, adding Live Chat to your website is a proven way to increase sales. When surveyed, 82% of regular internet users said the presence of Live Chat on a company’s website positively influenced their perception of the company, leading to an increase in business and leads. Sites offering live help report a substantial increase in orders.

Customers are four times more likely to make a purchase after using Live Chat. Issues can be resolved quickly using Live Chat and frees up valuable time to focus on other things.

Client Testimonial

Impact housing

“CALLCARE are always professional and helpful, and provide a great service and an experienced team of people to assist in service delivery. Excellent value for money.”