Live Chat Outsourcing

Immediately get to the source of your customers’ problems or guide them through your website with a fully outsourced live chat service.

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Why choose a live chat service?

  • Fully outsourced service

    We provide you with the chat software you need to keep in contact with your customers and answer their questions around the clock.

  • Dedicated live chat agents

    Our specialised chat operators resolve customer queries quickly and effectively.

  • No more abandoned baskets

    Allowing your customers to get in touch with you the minute they have an issue, 24 hours a day, means that more customers can complete their transactions.

Transform the way you help your customers

Most businesses understand how to help customers after they’ve purchased a product, but what about those customers who need some guidance to help them get to the checkout?

To maximise your sales, you need a solution that allows you to be where your customers are the moment they encounter an issue. And with CALLCARE’s live chat services, that’s exactly what you’ll get.

By offering live chat, your customers can ask questions at the click of a button, so they won’t need to leave your website. Our operators ensure that they’re available to your customers 24 hours a day, so even if someone gets in touch in the early hours, they’ll be connected to a real person who can provide the care and expertise they need.

Live Chat Support - Computer on desk

Tangible results

Live chat services don’t just help your customers: they help your business, too. Here are some of the key reasons why live chat will benefit your business:

  • It makes customers more likely to transact – Research shows that live chat services can increase conversions by up to 20% and that customers who get help via chat are three times more likely to buy a product or service afterwards.
  • It’s more efficient than a phone service – While phone operators can only speak to one customer at a time, chat operators can speak to multiple customers at once.
  • It helps reduce the number of inbound calls – By allowing customers to resolve small issues quickly and efficiently via chat, you free up your phone operators to handle more complex queries and resolve them effectively.

Be where your customers need you to be with a CALLCARE live chat service today.

Live Chat Support - Laptop with chat
Impact Housing

Impact Housing

Client Testimonial
“CALLCARE are always professional and helpful, and provide a great service and an experienced team of people to assist in service delivery. Excellent value for money.”
Are you FCA regulated?

Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority.

How will you keep my business data safe?

We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.

Do I need special software or equipment to outsource my telephone answering

No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.

Can you provide an out-of-hours call answering service?

Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!

How It Works

  • 1. Initial Enquiry

    1. Initial Enquiry

    Call in and speak to one of our sales team or complete our simple online form.

  • 2. Consultation

    2. Consultation

    After contact has been made we would discuss a suitable package.

  • 3. Quote

    3. Quote

    Provide a quote and send a proposal through, tailored to your requirements.

  • 4. Paperwork

    4. Paperwork

    We then proceed onto the relevant paperwork in order to get your package started.

  • 5. Setup

    5. Setup

    We pass your account onto our scripting team to finalise your account and add your clients' details onto our database and integrate with your CRM where necessary.

  • 6. Go live

    6. Go live

    Your account is reviewed by yourselves and your account manager, tested at our site and then finalised before we go live.

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