Virtual PA & Diary Management Service

Keep your appointment diaries up to date with a dedicated team managing your bookings.

Download Our Brochure Request A Quote

  • Improved efficiency

    With our team managing your booking line your diary is kept up to date and your team are free to focus on other work.

  • No appointments missed

    Our team work to a framework to make sure there are no errors in your diary and no appointments are missed due to error.

  • Improved customer service

    Your clients can book an appointment at anytime with a friendly, professional and experience call handler.

Centralised Diary Management

Whether used to manage workloads effectively or to monitor and increase staff productivity levels, CALLCARE can offer a centralised diary management and work booking system.

Companies can use our in-house system or we can seamlessly integrate with your existing systems. Either way, the hassle of booking and scheduling appointments is alleviated, and all activity is transparent across the company.

Diary Management - Smiling Phone operator

Improved Communication

Companies with staff in remote locations or field based employees, can use our service to remotely book appointments via incoming requests and distribute them to staff by availability or location. All appointment details are emailed directly to both the recipient and head office for logging and tracking.

This service is used by companies to avoid having to manage bookings when on the road, on site, or busy on a job. These companies enjoy the benefit of a centralised system, as it allows them the flexibility to continue with their core work while CALLCARE ensures all their new customer appointments are set and diarised.

Diary Management - Female telephonist
Impact Housing

Impact Housing

Client Testimonial
“CALLCARE are always professional and helpful, and provide a great service and an experienced team of people to assist in service delivery. Excellent value for money.”
Are you FCA regulated?

Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority.

How will you keep my business data safe?

We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.

Do I need special software or equipment to outsource my telephone answering?

No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.

Can you provide an out-of-hours call answering service?

Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!

How It Works

  • 1. Initial Enquiry

    1. Initial Enquiry

    Call in and speak to one of our sales team or complete our simple online form.

  • 2. Consultation

    2. Consultation

    After contact has been made we would discuss a suitable package.

  • 3. Quote

    3. Quote

    Provide a quote and send a proposal through, tailored to your requirements.

  • 4. Paperwork

    4. Paperwork

    We then proceed onto the relevant paperwork in order to get your package started.

  • 5. Setup

    5. Setup

    We pass your account onto our scripting team to finalise your account and add your clients' details onto our database and integrate with your CRM where necessary.

  • 6. Go live

    6. Go live

    Your account is reviewed by yourselves and your account manager, tested at our site and then finalised before we go live.

Read our latest articles

Could Your Business Handle Phone Lines Going Down?: Dulux Case Study
Read
How well do Rail lines conduct themselves?
Read
Preparing for a Cyber Attack: Best Practices
Read
Why is your staff turnover so high — and what can you do about it?
Read
What’s it like working in a call centre?
Read
The perils of staff burnout: How to protect your workers
Read