Diary Management Service

Keep your appointment diaries up to date with a dedicated team managing your bookings.

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  • Improved efficiency

    With our team managing your booking line your diary is kept up to date and your team are free to focus on other work.

  • No appointments missed

    Our team work to a framework to make sure there are no errors in your diary and no appointments are missed due to error.

  • Improved customer service

    Your clients can book an appointment at anytime with a friendly, professional and experience call handler.

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Diary Management - Smiling Phone operator
Diary Management - Smiling Phone operator

Centralised Diary Management

Whether used to manage workloads effectively or to monitor and increase staff productivity levels, CALLCARE can offer a centralised diary management and work booking system.

Companies can use our in-house system or we can seamlessly integrate with your existing systems. Either way, the hassle of booking and scheduling appointments is alleviated, and all activity is transparent across the company.

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Improved Communication

Companies with staff in remote locations or field based employees, can use our service to remotely book appointments via incoming requests and distribute them to staff by availability or location. All appointment details are emailed directly to both the recipient and head office for logging and tracking.

This service is used by companies to avoid having to manage bookings when on the road, on site, or busy on a job. These companies enjoy the benefit of a centralised system, as it allows them the flexibility to continue with their core work while CALLCARE ensures all their new customer appointments are set and diarised.

Diary Management - Female telephonist
Diary Management - Slater Gordon logo
Client Testimonial

Slater and Gordon

“We have worked with CALLCARE for a number of years now and are very satisfied with the approach, processes and professionalism applied to our accounts. Our company, Slater and Gordon, is a leading UK law firm so all our clients we entrust to them, need to receive the same high standard throughout any contact touch points. It needs to be the highest quality, which is what we get with CALLCARE. They are responsible for our out of hours cover and contingency, in times of unexpected volume call. CALLCARE understand the high standards that Slater and Gordon have and are most efficient in delivering well within our strict requirements. I would highly recommend working with them.”.