• Virtual ReceptionistOur Virtual Receptionists are the friendly face of your organisation
  • Remote SwitchboardEnsure seamless call routing and exceptional customer journeys with a virtual switchboard service
  • Customer Service LinesOutsource customer service to CALLCARE and we can support you in all your client enquiries
  • CALLCARE LiveChatWe provide a fully managed outsourced live chat service to talk to your customers
  • CloudCareCloud based IVR to manage your calls
  • VCareProviding unparalleled disaster and data recovery support
  • Virtual Office ServicesGive your prospects a professional welcome, even if you don’t have an office.
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Outsourcing Facilities Management

CALLCARE provide a suite of services tailored to the needs of facilities managers.

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Call Handling for Facilities Management

  • Diary management and translator services

    We can manage your diaries and translate any calls that come in to your organisation.

  • Marketing and outbound calls are made to clients

    If required, we can support you in any marketing campaigns you wish to undertake.

  • Assistance for lone workers and disaster recovery

    Support lone workers and ensure staff safety at all times.

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Some of CALLCARE’s Clients

NHS
Liverpool City Council
Interserve Plc
amec
Chorley Council
Slater and Gordon
Gibbs and Dandy
City University London

Facilities Management Call Handling

Working in today’s fast paced business environment can be tough and every employer wants their business to perform efficiently, take advantage of every business opportunity and ensure that all clients receive the best possible service.

That’s why outsourcing to a facilities management call centre has become popular as it can offer support to all businesses and ensures that you handle your workloads efficiently and prioritise clients.

CALLCARE’s facilities management services include anything from diary management to handling all incoming calls. This gives you greater control over your business activities as well as presenting a consistent, professional image to clients and prospective contacts. Our service works particularly well for companies whose staff work internationally or are constantly on the road, so managing communications can be difficult.

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Outsourcing Facilities Management Calls

Outsourcing a call centre makes perfect business sense for many reasons and has a whole host of benefits. With the advantage of centrally managed communications, no message is ignored or forgotten and this allows your workforce to function more effectively with greater control over administration and organisation.

At CALLCARE, we not only help facilitate diary management and answer incoming calls but we can also act as a translator service for companies who work with international businesses. As well as our telephone answering service, we can also make marketing or other outbound calls to clients, provide assistance for lone workers and produce a disaster recovery option should your systems fail. This helps you provide a seamless and professional company image at all times – essential to any successful modern business.

If you’d like more information about CALLCARE’s facilities management service, get in touch now.

Client Testimonial

Eyden Locksmiths

“For over a year, CALLCARE has handled our out of hours calls and has done so impeccably.

Due to the nature of our business customers often need an emergency call-out and CALLCARE ensure that this can happen, no matter the time. Outsourcing to CALLCARE gives us peace of mind that our customers are being taken care of, even when we can’t answer the phone.

The team are always available for any last minute updates and are very attentive to our companies needs.

A whole new bespoke system was even put into place to accommodate our specific requirements. A very professional and efficient service, we can see ourselves staying with CALLCARE for a long time.”