Outsourcing Facilities Management : CALLCARE

Call Handling for Facilities Management

Diary management and translator services
We can manage your diaries and translate any calls that come in to your organisation.
Marketing and outbound calls are made to clients
If required, we can support you in any marketing campaigns you wish to undertake.
Assistance for lone workers and disaster recovery
Support lone workers and ensure staff safety at all times.

Facilities Management Call Handling

Working in today’s fast paced business environment can be tough and every employer wants their business to perform efficiently, take advantage of every business opportunity and ensure that all clients receive the best possible service.

That’s why outsourcing to a facilities management call centre has become popular as it can offer support to all businesses and ensures that you handle your workloads efficiently and prioritise clients.

CALLCARE’s facilities management services include anything from diary management to handling all incoming calls. This gives you greater control over your business activities as well as presenting a consistent, professional image to clients and prospective contacts. Our service works particularly well for companies whose staff work internationally or are constantly on the road, so managing communications can be difficult.

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Outsourcing Facilities Management - Female telephonist with glasses

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Outsourcing Facilities Management Calls

Outsourcing a call centre makes perfect business sense for many reasons and has a whole host of benefits. With the advantage of centrally managed communications, no message is ignored or forgotten and this allows your workforce to function more effectively with greater control over administration and organisation.

At CALLCARE, we not only help facilitate diary management and answer incoming calls but we can also act as a translator service for companies who work with international businesses. As well as our telephone answering service, we can also make marketing or other outbound calls to clients, provide assistance for lone workers and produce a disaster recovery option should your systems fail. This helps you provide a seamless and professional company image at all times – essential to any successful modern business.

If you’d like more information about CALLCARE’s facilities management service, get in touch now.

Outsourcing Facilities Management - Female virtual receptionist

Eyden Locksmith

Client Testimonial

"Since 2013, CALLCARE has handled our out of hours calls and has done so impeccably. Due to the nature of our business customers often need an emergency call-out and CALLCARE ensure that this can happen, no matter the time. Outsourcing to CALLCARE gives us peace of mind that our customers are being taken care of, even when we can’t answer the phone. The team are always available for any last minute updates and are very attentive to our companies needs. A whole new bespoke system was even put into place to accommodate our specific requirements. A very professional and efficient service, we can see ourselves staying with CALLCARE for a long time."

Are you FCA regulated?

Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority.

How will you keep my business data safe?

We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.

Do I need special software or equipment to outsource my telephone answering?

No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.

Can you provide an out-of-hours call answering service?

Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!

How It Works

1. Initial Enquiry

Call in and speak to one of our sales team or complete our simple online form.
2. Consultation

After contact has been made we would discuss a suitable package.
3. Quote

Provide a quote and send a proposal through, tailored to your requirements.
4. Paperwork

We then proceed onto the relevant paperwork in order to get your package started.
5. Setup

We pass your account onto our scripting team to finalise your account and add your clients' details onto our database and integrate with your CRM where necessary.
6. Go live

Your account is reviewed by yourselves and your account manager, tested at our site and then finalised before we go live.