Our specialist medical team is ready to take calls for your surgery 24/7, ensuring patient care is never compromised.
When CALLCARE manage your overflow you can reduce hold times up to 85% and greatly improve the patient experience.
We work with many medical practices so we fully understand GP surgery guidelines, and we make sure you always exceed them.
Medical practices will often struggle with high call volume.
We will support your reception by answering calls just as you would in house, providing fantastic service and exceptional patient care 24/7/365.
We have a specialist medical team of 50 operators and we are able to handle as many as 30 calls coming into your surgery at any given time.
This makes CALLCARE an invaluable tool when it comes to practice management, helping you manage spikes in call volume when phone lines first open in the morning and when seasonal illnesses are at their worst.
CALLCARE provides you with the flexible infrastructure needed to manage all situations.
In order to provide the highest standards of service for our clients in the medical sector, we make sure we have a thorough understanding of the industry.
That’s why we closely follow Regulation of General Practice Programme Board developments, and we understand the various recommendations, guidelines and areas that the Care Quality Commission look at in relevance to managing initial patient contact calls.
We understand how the CQC look at the relevant service ratings, and we consider this at every step of the call handling process.
Call in and speak to one of our sales team or complete our simple online form.
After contact has been made we would discuss a suitable package.
Provide a quote and send a proposal through, tailored to your requirements.
We then proceed onto the relevant paperwork in order to get your package started.
We pass your account onto our scripting team to finalise your account and add your clients' details onto our database and integrate with your CRM where necessary.
Your account is reviewed by yourselves and your account manager, tested at our site and then finalised before we go live.