Outbound Contact Centre Services

When you need to run an outbound campaign our teams can provide the results you require

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Outbound Services From CALLCARE

  • Customer service experts

    We specialise in customer service so we're ideal to run outbound campaigns that aren't sales like surveys or basic data capture.

  • Cost effective solutions

    Our outbound campaigns are highly competitive for the high standard of service you receive.

  • Bespoke solutions

    We manage each outbound campaign as a unique contract and work with you at every stage of its development.

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Some of CALLCARE’s Clients

NHS
Liverpool City Council
Impact Housing
Carillion
Interserve Plc
amec
Chorley Council
Slater and Gordon
Gibbs and Dandy
City University London

Helping You Stay Compliant

Our dedicated outbound team can contact your customer base and perform duties such as customer service and “opt in” calls that help you meet SLAs.

We can also engage in tasks such as follow up calls as part of a larger marketing campaign.

Our outbound services are also an effective way for businesses offering loans to remain FCA compliant.

New FCA regulations require businesses to make follow-up calls to assess their client’s eligibility to take out the loan. An outbound service from CALLCARE is an effective way to meet this requirement.

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Structuring your campaign

We create unique campaigns that meet your KPIs.

Our operators will follow a framework that we create in conjunction with you to ensure accurate data capture at all times.

We are an FCA and DMA accredited organisation, and we sign NDA’s with all of our clients.

All the data you provide us with as part of your outbound campaign is handled and stored in accordance with DPA guidelines.

We understand the damage to credibility data protection issues can cause, so we make data protection paramount.

MI Reports

Unique MI reports are created for each client.

This ensures you receive the data you need, presented clearly, so you can see that you are meeting KPIs and can easily disseminate the report to key stakeholders.

We can provide management information as and when you need it, and we can even provide updates in real time.