Outbound Call Centre Services

When you need to run an outbound campaign our teams can provide the results you require.

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Outbound Call Centre Services From CALLCARE

  • Customer service experts

    We specialise in customer service so we're ideal to run outbound campaigns that aren't sales like surveys or basic data capture.

  • Cost effective solutions

    Our outbound campaigns are highly competitive for the high standard of service you receive.

  • Bespoke solutions

    We manage each outbound campaign as a unique contract and work with you at every stage of its development.

Helping You Stay Compliant

Our dedicated outbound team can contact your customer base and perform duties such as customer service and “opt in” calls that help you meet SLAs.

We can also engage in tasks such as follow up calls as part of a larger marketing campaign.

Our outbound call centre services are also an effective way for businesses offering loans to remain FCA compliant.

New FCA regulations require businesses to make follow-up calls to assess their client’s eligibility to take out the loan. An outbound service from CALLCARE is an effective way to meet this requirement.

Outbound Call Centre - Female call centre operative

Structuring your campaign

We create unique campaigns that meet your KPIs.

Our operators will follow a framework that we create in conjunction with you to ensure accurate data capture at all times.

We are an FCA and DMA accredited organisation, and we sign NDA’s with all of our clients.

All the data you provide us with as part of your outbound campaign is handled and stored in accordance with DPA guidelines.

We understand the damage to credibility data protection issues can cause, so we make data protection paramount.

Outbound Call Centre - Computer on desk
Impact Housing

Impact Housing

Client Testimonial
“CALLCARE are always professional and helpful, and provide a great service and an experienced team of people to assist in service delivery. Excellent value for money.”
Are you FCA regulated?

Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority.

How will you keep my business data safe?

We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.

Do I need special software or equipment to outsource my telephone answering?

No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.

Can you provide an out-of-hours call answering service?

Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!

How It Works

  • 1. Initial Enquiry

    1. Initial Enquiry

    Call in and speak to one of our sales team or complete our simple online form.

  • 2. Consultation

    2. Consultation

    After contact has been made we would discuss a suitable package.

  • 3. Quote

    3. Quote

    Provide a quote and send a proposal through, tailored to your requirements.

  • 4. Paperwork

    4. Paperwork

    We then proceed onto the relevant paperwork in order to get your package started.

  • 5. Setup

    5. Setup

    We pass your account onto our scripting team to finalise your account and add your clients' details onto our database and integrate with your CRM where necessary.

  • 6. Go live

    6. Go live

    Your account is reviewed by yourselves and your account manager, tested at our site and then finalised before we go live.

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