Outsourced Call Centres: The Benefits
Overflow and Out of Hours
We can support your existing call centre at times of high call volume.
If you have fluctuating call volume we can provide the flexible infrastructure you need to accommodate it.
Customer Service Experts
We specialise in inbound call management and providing exceptional customer service over the phone.
How Does Call Centre Outsourcing Work?
An outsourced call centre service works by answering every incoming call your company receives, or just those that your business simply cannot manage.
A friendly, experienced and professional call operator will then direct the call to the relevant person within your company or take a message and email it directly to the intended recipient.
CALLCARE will respond to calls based on your exact requirements and will terminate any calls from callers that you do not want to talk to, and we do this professionally and sensitively. This ensures that your time is spent on the more important business activities of opening up more sales opportunities and attracting new clients, rather than answering and directing calls.
If you’d like more information about CALLCARE’s outsourced call centre service, get in touch now.Request Quote
Faster Responses, Happier Customers
Contact centre outsourcing is beneficial to those seeking an emergency 24/7 response line for last minute call outs from clients or those made in unsociable hours. The advantage of using CALLCARE for these calls is that your company becomes known for its impressive customer care and immediate responses.
CALLCARE’s 24 hour response lines can also be used to support your marketing and advertising needs. We can provide a dedicated phone number which contacts can call to request a brochure, press pack or any other information. Their details are stored for future use and any bookings or orders can be dealt with straight away.
Not simply a telephone answering service, CALLCARE can also make outbound calls to your client list should you decide to conduct surveys or questionnaires as part of your marketing activity. We can also set up an interpreter service for any international callers, should the requirement arise. This once again provides greater customer satisfaction, consistency and a valuable company image, which are all vital aspects to any successful company.
NHS Trafford PCT"Trafford Stop Smoking Service has used CALLCARE to implement a 24/7 contact centre taking calls coming into the service. This process was made simple by great communication from CALLCARE, a friendly and approachable manner and quick responses to questions.The centre operators are very professional when answering the calls and any training issues are quickly dealt with. CALLCARE have been a pleasure to work with.".