Outsourced Call Centres | Inbound Call Centre Outsourcing

Outsourced Call Centres: The Benefits

Overflow and Out of Hours
We can support your existing call centre at times of high call volume.
Flexible infrastructure
If you have fluctuating call volume we can provide the flexible infrastructure you need to accommodate it.
Customer Service Experts
We specialise in inbound call management and providing exceptional customer service over the phone.

How Does Call Centre Outsourcing Work?

An outsourced call centre service works by answering every incoming call your company receives, or just those that your business simply cannot manage.

A friendly, experienced and professional call operator will then direct the call to the relevant person within your company or take a message and email it directly to the intended recipient.

CALLCARE will respond to calls based on your exact requirements and will terminate any calls from callers that you do not want to talk to, and we do this professionally and sensitively. This ensures that your time is spent on the more important business activities of opening up more sales opportunities and attracting new clients, rather than answering and directing calls.

If you’d like more information about CALLCARE’s outsourced call centre service, get in touch now.

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Outsourced Call Centre Services - Smiling virtual switchboard operator

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Faster Responses, Happier Customers

Contact centre outsourcing is beneficial to those seeking an emergency 24/7 response line for last minute call outs from clients or those made in unsociable hours. The advantage of using CALLCARE for these calls is that your company becomes known for its impressive customer care and immediate responses.

CALLCARE’s 24 hour response lines can also be used to support your marketing and advertising needs. We can provide a dedicated phone number which contacts can call to request a brochure, press pack or any other information. Their details are stored for future use and any bookings or orders can be dealt with straight away.

Not simply a telephone answering service, CALLCARE can also make outbound calls to your client list should you decide to conduct surveys or questionnaires as part of your marketing activity. We can also set up an interpreter service for any international callers, should the requirement arise. This once again provides greater customer satisfaction, consistency and a valuable company image, which are all vital aspects to any successful company.

Contact Centre Outsourcing Services - Blonde call handler

Slater and Gordon

Client Testimonial

"We have worked with CALLCARE for a number of years now and are very satisfied with the approach, processes and professionalism applied to our accounts. Our company, Slater and Gordon, is a leading UK law firm so all our clients we entrust to them, need to receive the same high standard throughout any contact touch points. It needs to be the highest quality, which is what we get with CALLCARE. They are responsible for our out of hours cover and contingency, in times of unexpected volume call. CALLCARE understand the high standards that Slater and Gordon have and are most efficient in delivering well within our strict requirements. I would highly recommend working with them."

Are you FCA regulated?

Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority.

How will you keep my business data safe?

We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.

Do I need special software or equipment to outsource my telephone answering?

No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.

Can you provide an out-of-hours call answering service?

Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!

How It Works

1. Initial Enquiry

Call in and speak to one of our sales team or complete our simple online form.
2. Consultation

After contact has been made we would discuss a suitable package.
3. Quote

Provide a quote and send a proposal through, tailored to your requirements.
4. Paperwork

We then proceed onto the relevant paperwork in order to get your package started.
5. Setup

We pass your account onto our scripting team to finalise your account and add your clients' details onto our database and integrate with your CRM where necessary.
6. Go live

Your account is reviewed by yourselves and your account manager, tested at our site and then finalised before we go live.