Virtual Switchboard Services

Ensure seamless call routing and exceptional customer journeys with a virtual switchboard service.

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Why Choose Virtual Switchboard Services?

  • Never miss a business opportunity

    A virtual switchboard keeps phone lines covered at all times and helps you capture more leads.

  • Improved customer service

    Provide better customer journeys when calls are routed to the right people every time.

  • Promote your brand image

    Every time someone calls your organisation they will be greeted by a friendly professional operator creating a great first impression.

Comprehensive Switchboard Management

CALLCARE can remotely act as your switchboard by patching calls through to your employees, day or night.

If they are unavailable, a message can be taken and emailed directly to the recipient, so no communication is missed. This service can support your existing team by diverting any calls they cannot answer through to our call handlers. It can even work as a standalone system by taking every call your business receives.

Virtual Switchboard Services - Smiling male call handler

Dedicated Virtual Receptionist Services

This service is ideal for companies who want a consistent image communicated to their clients and want to manage all incoming calls through one number. Our call handlers answer all your calls professionally, as if they are an employee based in your office. We ensure calls get through to the right person every time and are able to eliminate unwanted sales calls by transferring only calls you specify.

Professional service firms are the types of companies that typically use our remote switchboard telephone answering service, as they benefit from the cost savings it generates for them by not having to employ staff in house and also ensures that no important calls are lost.

Virtual Switchboard Services- Female telephonist
Impact Housing

Impact Housing

Client Testimonial
“CALLCARE are always professional and helpful, and provide a great service and an experienced team of people to assist in service delivery. Excellent value for money.”
Are you FCA regulated?

Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority.

How will you keep my business data safe?

We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.

Do I need special software or equipment to outsource my telephone answering?

No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.

Can you provide an out-of-hours call answering service?

Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!

How It Works

  • 1. Initial Enquiry

    1. Initial Enquiry

    Call in and speak to one of our sales team or complete our simple online form.

  • 2. Consultation

    2. Consultation

    After contact has been made we would discuss a suitable package.

  • 3. Quote

    3. Quote

    Provide a quote and send a proposal through, tailored to your requirements.

  • 4. Paperwork

    4. Paperwork

    We then proceed onto the relevant paperwork in order to get your package started.

  • 5. Setup

    5. Setup

    We pass your account onto our scripting team to finalise your account and add your clients' details onto our database and integrate with your CRM where necessary.

  • 6. Go live

    6. Go live

    Your account is reviewed by yourselves and your account manager, tested at our site and then finalised before we go live.

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