Telephone Answering & Call Handling Services
Since 1998 CALLCARE has been providing a 24/7 telephone answering & call handling services for businesses. Our highly skilled, dedicated teams seamlessly work with your business to ensure that your customers get the level of service they expect. If you receive calls that you do not have the capacity to answer, or you simply want to focus your time on your core business practices, we have the solution for you. We are not just a call answering service but a lifeline for many people and businesses. We provide specialist business call services that our clients have come to rely on for both their reputation and the safety of their employees.
Why choose CALLCARE as your call answering service provider?
- A bespoke service, tailored to your and the callers needs
- Quick and easy to set-up, with a dedicated account manager on hand to answer any enquiries
- All messages instantly forwarded via hot transfer, email or SMS
- UK based, professional virtual assistants & receptionists
- 24/7 service run by CALLCARE staff with nothing outsourced
- A strong portfolio of clients in both the public and private sector
- Over 18 years telephone answering service experience
- The fastest growing inbound call handling service
CALLCARE is a leading UK based call answering specialist, with offices in London, Manchester and Cambridge. Each centre has been strategically placed on a separate electrical grid to ensure that, should one site suffer a failure, your calls will still be answered by another. All our call centres operate 24/7, with our experienced staff working a variety of shift patterns to make sure that each hour of the day is adequately covered. Whether you require 24hr helpdesk support, a customer service line or an emergency helpline service, CALLCARE is there to help. We provide a variety of services to all business sectors but ultimately we are there to answer your business phone calls when you need us to
Our friendly, UK based staff are experienced in providing only the highest levels of service and will represent both your business and ours. Because of this, we are the preferred call answering partner of some of the UK’s most established companies within both the private and public sector. Our multi million pound technology platform allows us to tailor our services to your exact requirements. It is managed and maintained by our in-house team and allows us to respond to any request in real time. Our experience and customer satisfaction are testimony to our ability, but if you need convincing more…
For the past 18 years CALLCARE has continued to research and report on current news in the Customer Service and Telecoms industry. Our specialists comment and report on the latest White Papers and research around the latest Call Centre techniques and on Call Answering services. They frequently share instances where outsourcing could have helped or supported a company and provide regular updates and industry insights in these articles.