About CallCare
Since 1998 CallCare has been providing a 24/7 telephone answering service for businesses. Our highly skilled, dedicated teams seamlessly work with your business to ensure that your customers get the level of service they expect.
Whether you require 24hr helpdesk support, a customer service line or an emergency helpline service, CallCare is there to help. We provide a variety of services to all business sectors but ultimately we are there to answer your business phone calls when you need us to.
If you receive calls that you do not have the capacity to answer, or you simply want to focus your time on your core business practices, we have the solution for your business. We are not just a call handling service but a lifeline for many people and businesses. We are centred on the provision of specialist services that our clients have come to rely upon for both their reputation and the safety of their employees.
CallCare is a leading UK based call centre specialist, with offices in London, Manchester and Cambridge. Each centre has been strategically placed on a separate electrical grid to ensure that, should one site suffer a failure, your calls will still be answered by another. All our call centres operate 24/7, with our experienced staff working a variety of shift patterns to make sure that each hour of the day is adequately covered.
SERVICE OF THE MONTH
May – 24hr Helpdesk
We can provide a complete 24hr solution or seamlessly integrate with your own existing day time help desk team and manage the calls out of hours and weekends as well as providing critical day time overflow and disaster recovery cover.
Why Choose CallCare
Our experienced, UK based staff are experienced in providing only the highest levels of service and will represent both your business and ours. Because of this, we are the preferred call answering partner of some of the UK’s most established companies within both the private and public sectors and also local government bodies.
Our bespoke £11,000,000 phone system allows us to tailor our services to your exact requirements. It is managed and maintained by our in house call centre team and allows us to respond to any request in real time.
In a recent client survey
Our experience and customer satisfaction are testimony to our ability, but if you need convincing more…
Why Outsource Telephone Answering?
Why choose CallCare as your telephone answering service provider?
- A bespoke service, tailored to your needs.
- Quick and easy to set-up, with a dedicated account manager on hand to answer any enquiries.
- All messages instantly forwarded via hot transfer, email or SMS.
- UK based, friendly, experienced staff.
- 24/7 service run by CallCare staff with nothing outsourced.
- A strong portfolio of clients in both the public and private sector.
- Over 15 years answering service experience.
- The fastest growing UK telephone answering service (Plimsoll 2010).
