About CallCare
Leading national telephone answering, outsourced call centre and call centre outsourcing company with locations in London, Manchester, Cambridge
CallCare is a UK based call centre specialist, expert in the provision of specialist call answering and emergency helpline services.
We provide a variety of services to a variety of business sectors but ultimately we answer your business phone calls. If you have calls that you do not have the capacity to answer, or you simply want to focus your time on your core business practices, CallCare could help you.
We have built our business upon the provision of specialist services that our clients rely upon for both the reputation of their own businesses and the safety of their personnel. We are not just a call handling service but a lifeline for many people and businesses.
From overflow to reception, emergency lines and telephone answering services to lone worker protection, we offer a one stop shop for any business that requires assistance with its phone calls. We simply answer your phones, whenever you want us to and however you require.
SERVICE OF THE MONTH
February – Switchboard Services:
With everyone settled in to the new year, your phones could be ringing off the hook. Let CallCare support your reception team in busy periods, with 24 hour outsourced reception services. We can seamlessly expand your team and transfer your callers to their intended recipients, without them ever knowing that they are not speaking to someone based in your offices.
Why Choose CallCare
Our experience and customer satisfaction are testimony to our ability, but if you need convincing more…
Why choose CallCare as your telephone answering service provider?
- A bespoke service, tailored to your needs
- Quick and easy to set-up, with a dedicated account manager on hand to answer any enquiries
- Instant message forwarding via hot transfer, email or SMS
- UK based and operated with experienced, trusted and friendly staff
- 24 hour service entirely run by CallCare staff, no service is outsourced
- Strong portfolio of clients in both the public and private sector
- Over 10 years experience handling calls for over 75 companies
- The fastest growing UK telephone answering service (Plimsoll 2010)
Why Outsource Telephone Answering?
Some organisations are reluctant to outsource their telephone answering to a service provider. However not only can such a move improve your customer service, it can also save you money!
Why outsource your calls?
- Work more effectively, focusing on your core practices
- Using an outsourced call centre means you never miss a call as enquiries and requests will be captured and forwarded to you instantly
- Be competitive, exploit every new business opportunity by never missing the call
- Manage your time effectively by allowing CallCare staff to screen nuisance and time wasting calls
- Increase customer satisfaction with consistent call answering offering a human voice, not a machine
- Contact centre outsourcing can reduce costs by saving on administration and support staff costs whilst retaining a professional expert service