Protect your staff and ensure full compliance with our lone worker protection services

It is your business’s responsibility to support your staff, especially if they work alone in high-risk situations. Our lone worker protection services maintain regular check-ins with your remote-working staff to guarantee their safety, offer support where necessary, and maintain full compliance with rules and regulations.

The modern workplace is ever-changing. No longer is there a ‘standard’ or ‘normal’ work environment. More and more, employees can find themselves working on the move, out in the field, outside of traditional hours, or in isolation.

 

Under the provisions of the Corporate Manslaughter Act 2007, the Management of Health and Safety at Work Regulations 1999, and the Health and Safety at Work Act 1974, all organisations have a certain duty of care to their employees. This means that lone worker support is a necessity for any business that has staff working alone for more than a few hours a day.

 

Normally, lone worker protection can be complicated to set up and costly to maintain. But at CallCare, we are here to make things simple. Through our lone worker protection services, we provide a cost-effective way to keep your staff safe during the working day. By arranging regular calls to our highly trained and dedicated staff, we provide a valuable lifeline to at-risk workers.

Why do you need lone worker protection services?

1
Staff safety

During their working hours, your staff are your responsibility – even if they are out in the field. By arranging regular check-ins, we ensure your staff are always safe and well. They can work productively, confident in the knowledge that we are on-hand to provide support quickly and efficiently should they ever need it.

2
Employee satisfaction

Our support services help you demonstrate an ongoing commitment to your staff and their wellbeing. While they go above and beyond to help your business, putting in appropriate protection shows a reciprocal effort, increasing employee engagement and job satisfaction. This also has wider implications, leading to a more positive reputation for your business.

3
Keeping compliant

It is a legal requirement for you to take the necessary steps to protect your lone workers. This isn’t a question of whether you choose to put protection in place, but what specific protection you go for. Your staff deserve the best from you. With our help, you can stay fully compliant and know your valuable staff are in great hands.

Business Woman In An Office On The Telephone
Proactive telephone service

One of the protection services we offer is a proactive telephone service. With this, we maintain consistent, remote communication with solitary and remote-location workers. Our operators will call your staff at regular intervals throughout the day to ensure their safety and offer support where necessary.

 

We work closely with you to develop a process that works best for you and your staff, ensuring peace of mind for both the business and individual team members. If there is any inconsistency in communication, we report the incident directly to the duty manager and, if necessary, alert the emergency services.

Operators Working In A Call Centre.
Reactive service

We also provide a reactive service which involves your employees calling our call centre at regular intervals to indicate their safety. We log their location at specified intervals so we can provide better support and offer you more oversight.

 

This option may be better if your staff are likely to find themselves unable to answer our calls throughout the day – for example, if they are somewhere with low signal or have their hands full on a job. It provides them with windows of time to get in touch at a point that is most convenient for them.

 

Similarly to our proactive service, if we fail to hear from your staff within an allocated time, we report the incident and get emergency support if it becomes necessary. We work alongside you to agree on the best course of action for these circumstances and establish a set escalation plan.

Incident Management FAQs

Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority (FCA).

No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.

We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.

Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!

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    Slater and Gordon
    NHS
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    24hr Helpdesk Support Service

    Give your customers round-the-clock, dedicated support with a highly trained help desk team. We are available to work alongside your in-house teams to handle high call volumes or provide extra call handlers outside of office hours.

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    Disaster Recovery / Continuity

    When disaster strikes, maintaining efficient communication is essential to minimising disruption and keeping your customers supported. The financial and reputational damage from power shortages or unexpected downtime can be severe. At CallCare, we provide a seamless transition to our call centres should the need ever arise.

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    Emergency Engineer Callout

    Whenever your customers have an emergency, you need quick and efficient solutions. Our operators triage your customer calls to ensure priority is given to the most pressing situations. And we can pass over all relevant information to your on-call engineers to have issues resolved as soon as possible.

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    Incident Handling

    With operators who are skilled and experienced in incident handling, CallCare is there for your customers when they need it most. We analyse calls to assess severity, troubleshoot to find a quick solution, or if this is not possible, handover all the necessary information to your on-call personnel.

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    Shaping our services around you

    At CallCare, we understand that every business is different. Which is why we adopt a flexible, partnership approach. We take the time to fully understand your business, working together to identify efficient solutions to your unique problems. If you still aren’t sure what your business requires, start here.

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