Are job descriptions the be all and end all when delegating?
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Are job descriptions the be all and end all when delegating?

It happens all the time in growing businesses, doesn’t it? There are those tasks that either already exist, suddenly crop up, or begin to emerge – the tasks that simply don’t fit naturally into anyone’s role. So what do we

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What do SMEs need – and how can a virtual receptionist help?

In a recent survey by Liberis, the concerns and aspirations of 200 UK SMEs for business growth in the coming year were clearly spelled out. What do SMEs need – and how can a virtual receptionist help them to achieve

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5 small-business needs a virtual receptionist will answer

It’s a sure sign your business plans are working: that office phone never stops ringing with new enquiries. But who’s there to answer them? And is there enough time to nurture all those new leads? Are you capturing all the

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Managing communication across a large property portfolio

Since 2010 the percentage of landlords owning more than one property has increased from 17% to 30%. While a growing portfolio is always a good sign, as a portfolio gets larger you need to put more processes in place to

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What is a Virtual Receptionist?

Having the support you need to offer the best possible service to your customers is essential, whatever your business size or niche. As well as exercising the art of delegation within your own team, outsourcing to trusted partners is a

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