Look After Your Customers By Using 24 Hour Customer Service Lines With Multilingual Trained Call Handlers
Good customer service is the key to any successful business, particularly in the UK’s service led economy. Customers need to be valued and nurtured in order not to be tempted by the competition. An integral part of customer retention is in the care and service you offer, particularly your availability and communicability on a daily basis. Today’s consumer expects around the clock customer care. CallCare can support any customer service team by increasing its number and ensuring no service calls are left unanswered, 24/7/365.
With CallCare no customer of yours will be frustrated by an engaged tone, an answer machine, an automated message, on hold music or worst of all, no response at all. All calls would be answered by a professional and personable operator communicating as though based in your offices. Call centre outsourcing means CallCare can can answer customer service calls, dealing directly with issues and bringing calls to a resolution without having to directly involve a member of your busy team.
All our operators are trained in interpersonal communication skills and so are able to deal with any customer enquiry, respectfully and effectively. In addition our interpreter services enable us to manage non- english speaking calls and so supporting your international customers.
4 key benefits of using CallCare’s customer service lines are:
- Increased customer satisfaction as questions and queries are always answered
- Improved levels of customer retention as issues and problems are dealt with quickly and efficiently
- Improved issue resolution as the team has greater capacity and issues are not exacerbated by long on hold times
- Greater customer acquisition potential as staff are free to concentrate on new opportunities
For more information about CallCare’s customer service lines please call 0845 055 8181 or request a call back.