Leading Outsourced Call Centre
In this highly competitive market place, no company can afford to miss a business opportunity. Employing an outsourced call centre such as CallCare, will increase your professionalism and consistency of service to important clients and valuable contacts. Additionally, using an outsourced call centre offers you the support and vital reassurance that you will never miss a message or business opportunity again.
An outsourced call centre such as CallCare, works by answering every incoming call your company receives or those you simply cannot manage. A friendly, experienced and professional call operator will then direct the call to the relevant person within your company or take a message and email it directly to the intended recipient.
CallCare will respond to calls based on your company’s specific requirements and will terminate any calls from callers who you do not want to talk to professionally and sensitively. This ensures that your time is spent on more pressing business activities rather than answering and directing calls, enabling higher client retention as well as opening up more opportunities and attracting new clients.
Call centre outsourcing is beneficial to those seeking an emergency 24/7 response line for last minute call outs from clients or those made in unsociable hours. The advantage of using an outsourced call centre for these calls is that your company builds on its reputable brand and becomes known for its impressive customer care and immediate responses.
CallCare’s 24 hour response lines can also be used to support your marketing and advertising needs. CallCare can provide a dedicated phone number which contacts can call to request a brochure, press pack on other information. Their details are stored for your future use and any bookings or orders can be dealt with straight away, promoting your company as responsive and an efficient business to deal with.
CallCare can also make outgoing calls to your client list should you decide to conduct surveys or questionnaires as part of your marketing activity and as an outsourced call centre company, CallCare will also be able to interpret any international callers if the requirement arises. This once again provides greater customer satisfaction, consistency and a valuable company image, which are all vital traits to any successful company.
CallCare’s around the clock operation makes them ideal for those wanting a dedicated and trustworthy disaster recovery system. In case of an emergency or system failure, CallCare can seamlessly manage your communications to ensure you never miss a call, even in the most difficult of situations.
Additionally, with many companies now working internationally and staff travelling and working independently, it is more difficult to sustain contact with a lone worker. An outsourced call centre such as CallCare, can provide a constant line of communication with any of your staff working away. This not only improves your employee safety and promotes staff value but provides peace of mind to you as an employer.