24-Hour Healthcare Call Answering And Booking Support.
Appointment booking line and dedicated customer service lines for the health sector.
CALLCARE works in partnership with healthcare practices to help support their health professionals by providing them with the reassurance that calls are being answered even when they cannot answer the phone.
We offer a variety of solutions within the health sector and can also provide them with a vital 24/7 communication lifeline, helping ensure their safety when they are out on call.
PCTs, doctors surgeries and hospitals benefit from CALLCARE’s services as we take away the necessity to answer phone calls when they are busy with patients or critical work but still ensure that the call is responded to and escalated immediately.
Trafford Stop Smoking Service has used CALLCARE to implement a 24/7 contract centre taking calls coming into the service. This process was made simple by great communication from CALLCARE, a friendly and approachable manner and quick responses to questions. The centre operators are very professional when answering the calls and any training issues are quickly dealt with. CALLCARE have been a pleasure to work with.
NHS Trafford PCT
5 ways in which healthcare service providers typically use CALLCARE:
- To act as an appointment booking line, supporting existing staff – booking line
- To provide a public health information hotline for generic enquiries – customer service line
- To conduct patient surveys and questionnaires – follow up campaigns
- To take overflow calls in busy wards, surgeries and departments – overflow call service
- To ensure the safety of the doctor or nurse on call or on night duty – lone worker protection
5 benefits of CALLCARE’s services to health professionals:
- The reassurance that, when in a vulnerable position, an operator is dedicated to monitoring their safety
- Quicker responses to patients when out of the office, with text and emails direct to a mobile device
- Improved patient care with 24/7 call out service lines and emergency hotlines
- Greater productivity as telephone calls can be responded to via the messages CALLCARE send
- Clear identification of emergency calls and instant escalation to an on call doctor or nurse
If you’d like more information about our services, get in touch now.