About CALLCARE

Our credibility and integrity is endorsed by our accreditations.

The CALLCARE Team

Experts On Intelligent Outsourcing
  • David Bate <br/>Managing Director
    David Bate
    Managing Director

    David has a wealth of knowledge and experience gained from over 20 years of working within the financial services and banking industries.

  • Gemma Harding <br/>Head of Client Services
    Gemma Harding
    Head of Client Services

    As Head of Client Services Gemma is an expert in the call handling process and will guide your organisation to an improved customer service strategy,

  • Robyn Green <br/>Client Support
    Robyn Green
    Client Support

    Robyn is in charge of implementation, and makes sure our processes integrate seamlessly with our clients operations, ensuring a high standard of service.

CALLCARE – The leading Call Centre Specialists and Contact Centre Outsourcing Specialists

CALLCARE was established in 1998 as an emergency call answering service, with our first contract being with the Blue Light Ambulance Services in the Northwest.

In 2008 we consolidated into a central 24 hour response with a call centre in Manchester.

By 2011 we moved our head office to London and more recently we have expanded our offices and call centres further in Manchester.

Working in partnership with a wide range of clients from both the public and private sectors, we tailor our services to meet our customers’ needs and have a unique understanding of the issues that their business and their personnel face every day.

Never Miss A Call With Our Purpose Built 24 Hour Call Centres
Never Miss A Call With Our Purpose Built 24 Hour Call Centres

CALLCARE operates three outsourced call centres in the Greater Manchester area and all are easily accessible via the motorway system.

Each call centre is strategically placed on a separate national grid to ensure CALLCARE has no single point of failure should there be a power outage.

All the centres operate 24/7, with our full-time staff working a varied shift pattern to ensure each hour of the day is adequately covered

 

Our History

  • 1998

    Established in 1998 as an emergency call answering service.

  • 2004

    Expanded into a new operations centre.

    Developed strategic call centre partnership.

  • 2008

    We consolidated our central 24 hour response with a call centre in Manchester.

    Celebrated 10 years.

  • 2010

    Investors in People accreditation.

  • 2011

    Moved our head office to London. More recently we have expanded our offices and call centres further in Manchester.

  • 2016

    Record year turnover surpasses £7m up 25% year on year.

  • 2017

    19 years later we're still leading the industry.

  • 2018

    Celebrating 20 years of providing contact centre services.