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About Us

About Us

The leading Call Centre Specialists and experts in Customer Experience Management

CallCare was established in 1998 as an emergency telephone answering service. And since then, we have gone from strength to strength, evolving into the business you see today.

 

Putting people at the centre of all we do – whether that is our clients, their customers, or our staff – we are always looking for ways to add value and make people’s lives easier.

 

Working in partnership with a wide range of clients from both the public and private sectors, we tailor our services to meet our clients’ unique needs. We offer extensive industry insight and experience which enables us to develop a deeper understanding of the issues businesses face when it comes to providing a premium customer experience. And we work together with our clients to identify effective solutions to maximise efficiency, improve customer service, and strengthen their businesses.

 

CallCare are regulated by the FCA and ICO and work to high standards of risk and compliance.

Our Values
People

Whether it is our staff, clients, or your customers, we are passionate about helping people. All our staff go above and beyond to provide unparalleled customer service.

 

We have the life experience, empathy, and positivity needed to be there for your business and customers every step of the way. We invest in staff training, always looking for ways to improve, and will match your business with like-minded operators who reflect your brand and share your commitment and values.

Relationships

We recognise the importance of representing your brand on every call we take and understand a collaborative approach is the best way to get there. Your customers are at the centre of everything we do, offering our industry insight and effective, efficient solutions to their enquiries or problems.

 

Our services are directly shaped around your individual needs, drawing on our own expertise and experience to ensure maximum success and value.

Technology

We are continually investing in our technology so we can improve our services and add even more value to every client.

 

We are forward-thinking and always look to incorporate the latest solutions into everything we do. Wherever possible, we integrate with your technology to keep your processes as streamlined as possible. We can also collect and analyse all our call data, providing reports and insights on what matters most to your business, enabling informed decision-making and consistent improvement.

Our History
1998

Established in 1998 as an emergency call answering service.

Expanded into a new operations centre.

2004
2005

Developed strategic call centre partnerships.

We consolidated our central 24-hour response with a call centre in Manchester.

2007
2008

Celebrated 10 years.

Investors in People accreditation awarded.

2010
2011

Moved our head office to London. More recently, we have expanded our offices and call centres further in Manchester.

Record year turnover surpasses £7m, up 25% year on year.

2016
2018

Celebrating 20 years in the industry of providing leading contact centre services.

250,000,000 Calls handled milestone reached.

2021
2023

Still going strong 25 years later, we’re still leading the contact centre industry.

Team Members
Meet our team

As a business, we pride ourselves on our passion and dedication to helping people and businesses to thrive.

 

Find out more about what makes CallCare unique by meeting the people behind the business.

Meet our team
Case Studies

To get a better understanding of what we do and how we could benefit your business, why not look over some of our previous work?

 

Working with both private and public sector organisations over the years, we have helped businesses across a variety of sectors maximise their efficiency and provide a premium customer experience.

Read our case studies
Our accreditations

FCA 

CallCare are authorised and regulated by the Financial Conduct Authority (FCA). This means that we work in compliance with international standards and regulations and the rules set out in the FCA Handbook. 

 

Investors in People 

CallCare have achieved accreditation by Investors in People, a community interest company that works to make work better for people across the world. 

 

ICO 

CallCare are regulated by the Information Commissioner’s Office (ICO), an independent body that works to uphold information rights. You can trust us to comply with the ICO’s codes of practice and legislation relating to data protection.

 

PQAL 

CallCare are certified by Peers Quality Assurance Ltd, a UKAS accredited certification body. This accreditation demonstrates our dedication to developing quality management systems.

 

NHS Digital toolkit

CallCare uses the NHS digital toolkit to measure our data security performance. When you choose CallCare, you can rest assured that the integrity, confidentiality and availability of your information will be protected.

CallCare

Twenty One
Knightsbridge,
London,
SW1X 7LY

Telephone: 0345 055 8444

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