The CALLCARE Team
Experts On Intelligent Outsourcing
David has a wealth of knowledge and experience gained from over 20 years of working within the financial services and banking industries.
Head of Client Services
As Head of Client Services Gemma is an expert in the call handling process and will guide your organisation to an improved customer service strategy,
Customer Service Executive
Robyn is in charge of implementation, and makes sure our processes integrate seamlessly with our clients operations, ensuring a high standard of service.
CALLCARE – The leading Call Centre Specialists and Contact Centre Outsourcing Specialists
CALLCARE was established in 1998 as an emergency telephone answering service, with our first contract being with the Blue Light Ambulance Services in the Northwest.
In 2008 we consolidated into a central 24 hour response with a call centre in Manchester.
By 2011 we moved our head office to London and more recently we have expanded our offices and call centres further in Manchester.
Working in partnership with a wide range of clients from both the public and private sectors, we tailor our services to meet our customers’ needs and have a unique understanding of the issues that their business and their personnel face every day.
Never Miss A Call With Our Purpose Built 24 Hour Call Centres
CALLCARE operates three outsourced call centres in the Greater Manchester area and all are easily accessible via the motorway system.
Each outbound call centre is strategically placed on a separate national grid to ensure CALLCARE has no single point of failure should there be a power outage.
All the centres operate 24/7, with our full-time staff working a varied shift pattern to ensure each hour of the day is adequately covered
Established in 1998 as an emergency call answering service.
Expanded into a new operations centre.
Developed strategic call centre partnership.
We consolidated our central 24 hour response with a call centre in Manchester.
Celebrated 10 years.
Investors in People accreditation.
Moved our head office to London. More recently we have expanded our offices and call centres further in Manchester.
Record year turnover surpasses £7m up 25% year on year.
19 years later we're still leading the industry.
Celebrating 20 years of providing contact centre services.