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CallCare was established in 1998 as an emergency telephone answering service. And since then, we have gone from strength to strength, evolving into the business you see today.
Putting people at the centre of all we do – whether that is our clients, their customers, or our staff – we are always looking for ways to add value and make people’s lives easier.
Working in partnership with a wide range of clients from both the public and private sectors, we tailor our services to meet our clients’ unique needs. We offer extensive industry insight and experience which enables us to develop a deeper understanding of the issues businesses face when it comes to providing a premium customer experience. And we work together with our clients to identify effective solutions to maximise efficiency, improve customer service, and strengthen their businesses.
CallCare are regulated by the FCA and ICO and work to high standards of risk and compliance.
Whether it is our staff, clients, or your customers, we are passionate about helping people. All our staff go above and beyond to provide unparalleled customer service.
We have the life experience, empathy, and positivity needed to be there for your business and customers every step of the way. We invest in staff training, always looking for ways to improve, and will match your business with like-minded operators who reflect your brand and share your commitment and values.
We recognise the importance of representing your brand on every call we take and understand a collaborative approach is the best way to get there. Your customers are at the centre of everything we do, offering our industry insight and effective, efficient solutions to their enquiries or problems.
Our services are directly shaped around your individual needs, drawing on our own expertise and experience to ensure maximum success and value.
We are continually investing in our technology so we can improve our services and add even more value to every client.
We are forward-thinking and always look to incorporate the latest solutions into everything we do. Wherever possible, we integrate with your technology to keep your processes as streamlined as possible. We can also collect and analyse all our call data, providing reports and insights on what matters most to your business, enabling informed decision-making and consistent improvement.
As a business, we pride ourselves on our passion and dedication to helping people and businesses to thrive.
Find out more about what makes CallCare unique by meeting the people behind the business.
Meet our teamTo get a better understanding of what we do and how we could benefit your business, why not look over some of our previous work?
Working with both private and public sector organisations over the years, we have helped businesses across a variety of sectors maximise their efficiency and provide a premium customer experience.
Read our case studies