Preparing for a Cyber Attack: Best Practices

When it comes to cybersecurity in today’s world, the question businesses are asking is no longer “Will our IT system be attacked?” but rather “When will our IT system be attacked?” With the imminent threat of cyber attacks on individuals and companies of all sizes, ...

Why is your staff turnover so high — and what can you do about it?

Sometimes, good employees leave. It’s a normal part of running a business, and usually, it’s for the best. People you respect leave on good terms and head for greener pastures, while you replace them with new and enthusiastic staff members. But when staff are leaving en masse...

What’s it like working in a call centre?

With the UK boasting more than 6,200 contact centres nationwide, over 4% of the population is currently employed in call centres. That’s because more and more companies, large and small, are seeing the benefits of outsourcing their enquiries to a contact centre. Whether it’s ...

The perils of staff burnout: How to protect your workers

Thanks to today’s ‘always on’ work culture, “burnout” is a word that more and more managers are getting used to hearing. Employees around the UK are finding it difficult to cope with the stress or workload that awaits them in the office each morning — and often follow...

Is it time to leave your job? Take the test

The pursuit of the proverbial ‘dream job’ can take us to many exciting places. Occasionally, that journey takes you to a role that, well, you just don’t love. But it’s easy to jump the gun when you’re unhappy in your current role. Often, a little patience can make all t...

What is a lone worker? Everything you need to know

With up to 8 million people in the UK are employed as lone workers, it’s likely that you know or employ a good number of them. What may be less clear is how you can define a lone worker and what responsibilities you might for them. In this post, we’ll look at the steps an [&h...

How-To: Writing a To-Do list that works

1. Split your tasks into categories Make your to-do list more manageable and easily approachable by organising your tasks into different categories. This will help you organise your thoughts and give you mental clarity at the start of each day. These different categories can have...

5 Habits to Boost your Productivity

Getting into a routine is easier said than done, so the following 5 habits can assist you to ‘get on track’ with your goals and stay on track. Whether your goals are career driven or related to your health and personal life, it’s all about adapting your lifestyle an...

5 Effective Ways to Improve Your Teams Communication

In a world that’s more connected than ever before, you’d think we’d be pretty good at communication by now. Sadly, that’s not the case. Poor communication is the biggest reason why UK employees want to leave their jobs, with many people feeling they aren’t given clear o...

How To: Write An Effective Call Centre Script

Let’s face it: running a call centre isn’t cheap. And while it can be tempting to try to automate calls as a means to cut costs, that can seriously impact your customer satisfaction levels. Did you know that 9 out of 10 people said they preferred to speak with a live service ...