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  • A man using a live chat support service on a website.
    How to manage live chat

    Live chat support can be a useful feature on your website, making it easier for people to get in touch with your business and reducing the number of unanswered emails and phone calls. Also, because it doesn’t require a verbal conversation, it may speed up the response time betw... ...

  • Popular features of live chat include: The option to answer questions through a mobile application Customisation options Automatic answers that are triggered by predetermined queries Automatic referral to a thorough FAQ page if it matches the question being asked A ticketing system to prioritise and put dates over each communication Tracking visitor activity to gain insight Translation software Notifications after new messages Integration with social media and emails
    What is live chat support?

    Responding to external communications quickly and efficiently is key to providing a positive customer experience. This is essential when keeping on top of phone calls, and the same level of consistency needs to be shown on your website. For catering to the people visiting your we... ...

  • Man and Woman Sat Down Whilst Talking At Desk.
    Outsourcing for Housing Associations

    One of the primary reasons housing associations should outsource their calls is to provide comprehensive cover around the clock for their customers. While it is possible to provide a high standard of service over the phone in-house during normal office hours, it is difficult to r... ...

  • Healthcare - coronavirus - emergency
    Coronavirus – Can your practice cope in a medical emergency?

    Yesterday, the World Health Organisation (WHO), announced that the new Coronavirus has been declared a Public Health Emergency of International Concern. Thankfully, these types of incidents are few and far between however preparation is key and it’s better to be safe than sorry... ...

  • Product recall – Managing your recall procedure

    No matter the level of quality control in manufacturing a product, occasionally some things can slip through the cracks. Product recalls are a nightmare, but how you handle the situation is what matters to your business’ reputation.  Washing machine giant Whirlpool recentl... ...

  • a company setting out their own business continuity plan.
    Why do you need a business continuity plan?

    All businesses face unexpected risks, from power outages to cyber attacks. Even unanticipated weather events can threaten the smooth running of your organisation. But you aren’t powerless to protect your business against risk, even if it seems to come out of nowhere. Smart busi... ...