Articles

Most recent articles

  • Could Your Business Handle Phone Lines Going Down?: Dulux Case Study

    Clients hold companies to high standards, especially when it comes to being able to access help by phone or email, day and night. Should a disaster occur, consistent levels of communication are vital to avoid damage to the company’s reputation. Whether it is a disruption to... ...

  • Train in station
    How well do Rail lines conduct themselves?

    When it comes to customer service, there is often nothing worse than receiving a product or communication that you’re unhappy with. Having to contact a company to try to resolve the issue and come up with a solution seems like an impossible task. How many times have you had to ... ...

  • Preparing for a Cyber Attack: Best Practices

    When it comes to cybersecurity in today’s world, the question businesses are asking is no longer “Will our IT system be attacked?” but rather “When will our IT system be attacked?” With the imminent threat of cyber attacks on individuals and companies of all sizes, ... ...

  • Why is your staff turnover so high — and what can you do about it?

    Sometimes, good employees leave. It’s a normal part of running a business, and usually, it’s for the best. People you respect leave on good terms and head for greener pastures, while you replace them with new and enthusiastic staff members. But when staff are leaving en masse... ...

  • What’s it like working in a call centre?

    With the UK boasting more than 6,200 contact centres nationwide, over 4% of the population is currently employed in call centres. That’s because more and more companies, large and small, are seeing the benefits of outsourcing their enquiries to a contact centre. Whether it’s ... ...

  • Woman stressed at work
    The perils of staff burnout: How to protect your workers

    Thanks to today’s ‘always on’ work culture, “burnout” is a word that more and more managers are getting used to hearing. Employees around the UK are finding it difficult to cope with the stress or workload that awaits them in the office each morning — and often follow... ...