Articles

Most recent articles

  • Product recall – Managing your recall procedure

    No matter the level of quality control in manufacturing a product, occasionally some things can slip through the cracks. Product recalls are a nightmare, but how you handle the situation is what matters to your business’ reputation.  Washing machine giant Whirlpool recentl... ...

  • a company setting out their own business continuity plan.
    Why do you need a business continuity plan?

    All businesses face unexpected risks, from power outages to cyber attacks. Even unanticipated weather events can threaten the smooth running of your organisation. But you aren’t powerless to protect your business against risk, even if it seems to come out of nowhere. Smart busi... ...

  • Call centre staff responding to outsourced calls.
    What are outsourcing services?

    Outsourcing is the act of delegating tasks to a third party outside of your company. Although it’s a strategy often used to speed up the time it takes to complete tasks, outsourcing can also be done as a way of moving the task to a third party that specialises in doing it, pote... ...

  • Bar Charts Showing Phone and Social Response Times of Mobile Phone Networks
    Phone vs Twitter

    How long does your mobile network keep you on hold? In today’s 24/7 digital age, we’re used to getting things on demand. Whether it’s ordering a product online for next-day delivery or accessing help via live chat software on companies’ websites when making a purchase, we... ...

  • Call Handler Answering Call.
    CALLCARE set to exhibit at Management In Practice

    CALLCARE will be exhibiting at Management in Practice at Olympia London on Thursday 26th September and we’d love to talk to you about how we can support your practice. We’ve been providing on-demand support for Primary Care and working alongside GP surgeries for over 20 y... ...

  • Business Woman In An Office On The Telephone.
    How to answer a business phone call

    From the moment you answer the phone, your customer will be forming their own opinions about your business, and gaining an insight into how you run. Therefore you want this experience to be as good as possible. The best way to do this is to answer the phone in a professional and ... ...