5 effective ways to improve your team’s communication

In a world that’s more connected than ever before, you’d think we’d be pretty good at communication by now. Sadly, that’s not the case. Poor communication is the biggest reason why UK employees want to leave their jobs, with many people feeling they aren’t given clear o...

How to write an effective call centre script (with examples)

Let’s face it: running a call centre isn’t cheap. And while it can be tempting to try to automate calls as a means to cut costs, that can seriously impact your customer satisfaction levels: 9/10 people aged 18-65 said they preferred to speak with a live service agent directly...

How to be a manager before you’re 25… from the people that have done it themselves

As of 2016, millennials became the largest generation in the workforce. In 2020, they’ll make up over half of all workers across the globe. In the wake of this shift, we’ve now seen a rise in the number of millennial managers as businesses become more and more influenced by a...

How to write an impressive CV for a call centre role

Landing an interview isn’t down to luck — it’s down to the person that reads your CV. And with call centre jobs in high demand right now, it’s likely that whoever will read those opening lines of your personal statement has read hundreds more like it. So how do you ensure...

How to boost customer loyalty – even in a large company

When it comes to providing the best possible service to their customers, larger businesses can feel at a disadvantage compared to smaller companies. Large companies often have far more customers than smaller companies. As a result, they sometimes struggle to provide each customer...

Are you suffering from workaholism?

We all take pride in our work, but some find it difficult to draw a line between their professional and personal lives. If you habitually stay late at the office, always keep one eye on your emails and struggle to switch off at night, there’s a high possibility you could be a w...

How to shrink your stress levels without hurting your salary

In a recent survey carried out by UK call-handling specialists CALLCARE, 64% of respondents felt that their salary wasn’t high enough to match the stress of their job. With the economic pressure on UK businesses following 2016’s EU referendum, businesses are more cautious abo...

What kind of leader are you?

There’s no one right way to be a good leader. From those who nurture talent to those with the highest expectations, leaders who believe in encouraging debate and leaders who think collaboration is the way forward, there’s a number of different ways you can lead a team and ins...

6 tips for a call centre interview

Interested in getting a job at a call centre? We don’t blame you. Some 4% of the UK’s workforce are employed in call centres, and this figure is only set to grow as the sector continues to go from strength to strength. In addition to the demand for high quality, customer cent...

5 lifelong skills you’ll learn from working in a call centre

The way call centres work has evolved significantly in recent years, with the technology used becoming more sophisticated than ever. But despite these advancements, call centre managers and staff still need to be at the top of their game to meet the needs of the customers. As a r...