Articles

Most recent articles

  • Preparing for a Cyber Attack: Best Practices

    When it comes to cybersecurity in today’s world, the question businesses are asking is no longer “Will our IT system be attacked?” but rather “When will our IT system be attacked?” With the imminent threat of cyber attacks on individuals and companies of all sizes, ... ...

  • Why is your staff turnover so high — and what can you do about it?

    Sometimes, good employees leave. It’s a normal part of running a business, and usually, it’s for the best. People you respect leave on good terms and head for greener pastures, while you replace them with new and enthusiastic staff members. But when staff are leaving en masse... ...

  • What’s it like working in a call centre?

    With the UK boasting more than 6,200 contact centres nationwide, over 4% of the population is currently employed in call centres. That’s because more and more companies, large and small, are seeing the benefits of outsourcing their enquiries to a contact centre. Whether it’s ... ...

  • Woman stressed at work
    The perils of staff burnout: How to protect your workers

    Thanks to today’s ‘always on’ work culture, “burnout” is a word that more and more managers are getting used to hearing. Employees around the UK are finding it difficult to cope with the stress or workload that awaits them in the office each morning — and often follow... ...

  • Is it time to leave your job? Take the test

    The pursuit of the proverbial ‘dream job’ can take us to many exciting places. Occasionally, that journey takes you to a role that, well, you just don’t love. But it’s easy to jump the gun when you’re unhappy in your current role. Often, a little patience can make all t... ...

  • Image of a cleaner working alone in an office building
    What is a lone worker? Everything you need to know

    With up to 8 million people in the UK are employed as lone workers, it’s likely that you know or employ a good number of them. What may be less clear is how you can define a lone worker and what responsibilities you might for them. In this post, we’ll look at the steps an [&h... ...