Articles

Most recent articles

  • CALLCARE set to exhibit at Management In Practice

    CALLCARE will be exhibiting at Management in Practice at Olympia London on Thursday 26th September and we’d love to talk to you about how we can support your practice. We’ve been providing on-demand support for Primary Care and working alongside GP surgeries for over 20 y... ...

  • Business woman in an office on the telephone
    How to answer a business phone call

    From the moment you answer the phone, your customer will be forming their own opinions about your business, and gaining an insight into how you run. Therefore you want this experience to be as good as possible. The best way to do this is to answer the phone in a professional and ... ...

  • Customer service lady talking into a phone headset at a computer
    What is a customer service model?

    To make sure that your customers are receiving the best service that your business has to offer, consider creating a bespoke customer service model. Having this in place will ensure that your staff know what to do when a complaint comes in and how they can deal with it in a profe... ...

  • Happy customer in a fashion shop being handed her shopping bags by an employee
    How to create an exceptional customer experience

    Customer experience is all about how happy your consumers are. Do they enjoy shopping with you? Do they find shopping at your business fun and exciting? If the answer to either of these questions is no, then you may need to improve your customer experience – but how do you ... ...

  • Woman holding smartphone that’s alerting her to new emails
    How do businesses communicate with customers?

    Communication is an essential part of business. You need to be there to answer your customer’s queries, respond to feedback, confirm orders and advise when items will be arriving. There are many reasons why businesses should maintain a good line of communication with customers... ...

  • Could Your Business Handle Phone Lines Going Down?: Dulux Case Study

    Clients hold companies to high standards, especially when it comes to being able to access help by phone or email, day and night. Should a disaster occur, consistent levels of communication are vital to avoid damage to the company’s reputation. Whether it is a disruption to... ...