Articles

Most recent articles

  • No time for AI

    From banks to taxi companies, a rising number of businesses are turning to automated telephone services in a bid to increase efficiency. It looks certain that artificial intelligence (AI) solutions like these will be a significant and growing feature of our lives over the coming ... ...

  • customer-service-retail
    The importance of customer satisfaction to every business

    Customer service is a part of our everyday lives and with 86% of customers willing to pay more for a better experience, it’s paramount to businesses that they get it correct more than ever before. It’s predicted that by the end of this year, customer satisfaction will ove... ...

  • A man using a live chat support system to assist with online shopping.
    Does live chat increase conversions?

    With the speed and quality of a business’ customer service response more important than ever in the digital age, many companies are now using onpage live chat software as an additional solution. These systems can help to ease customer service backlogs and benefit from being bot... ...

  • university-clearing
    Is your clearing system equipped for the student experience?

    Clearing. It’s an incredibly important and potentially stressful time for students, and for you too. Are you confident that when the time comes, you can give students the quality experience that they expect? The pressure which is put on universities when it comes to clearing is... ...

  • coronavirus-university
    Coronavirus – Is your higher education facility prepared?

    With the news that Coronavirus is causing closures in educational facilities across the country, it’s worth asking if your higher education establishment is prepared. Concerns from students, parents and staff are inevitably going to increase in the coming weeks. The effects of ... ...

  • data-protection
    Data Protection – The impact and outsourcing

    General Data Protection Regulation (GDPR: 14 April 2016) Despite being introduced back in May 2018, GDPR is still a topic at the forefront of every business and data protection, in general, is high on the agenda. Earlier last week, Google apologised after discovering a bug which ... ...