Keep your business prepared for any eventuality

When disaster strikes, maintaining efficient communication is essential to minimising disruption and keeping your customers supported. The financial and reputational damage from power shortages or unexpected downtime can be severe. At CallCare, we provide a seamless transition to our call centres should the need ever arise.

Increasingly, customers expect businesses to be available to them at all times. Day or night, they want to reach out to you and expect an answer. That expectation doesn’t go away, even if something were to go wrong for you.

 

In the event of a disaster, maintaining your levels of communication is paramount to provide reassurance and security to concerned customers. Whether it is a disruption to business continuity, damage to power cables or phone lines, or a much bigger problem such as a fire or flooding, you do not want to risk the reputational and financial damage of leaving your customers in the dark.

 

That is why CallCare provides disaster recovery services to support your business should the worst happen. We allow your business to move forward with the comfort that, should disaster strike, we will pick up the slack and keep all matters of customer service and experience at the level they should be.

Why do you need a business continuity plan?

1
Protect your reputation

The reputational damage to your business when disaster strikes can be severe. If your power was to go out for 48 hours and you have no back-up plan, your customers would have no way to resolve their queries. With efficient and secure business continuity plans in place, they will never know anything has gone wrong.

2
Maintain communication

Customer service does not stop being important just because something has gone wrong. Your customers’ expectations will stay the same, meaning it is up to you to ensure their experience is still a good one. Maintaining efficient and effective communication is step one of this and boosts your reliability with your customers.

3
Keep compliant

Many industries demand businesses have continuity plans in place and can prove their stability no matter what. By outsourcing to CallCare, you can be secure in the knowledge that you are covered and that business can continue as close to normal as possible, even in the worst of circumstances.

Peace of mind

Business continuity is largely about providing you with peace of mind. While we may not like to imagine everything that could go wrong, this is the harsh reality of running a business.

 

By outsourcing your disaster recovery services to CallCare, you can continue daily operations confident that we are there to effortlessly take over your calls, communication, and customer service.

 

We put the same energy into getting to know your business as if we were offering full-time support, meaning there will be no sacrifice on the quality of service or experience of your customers during the downtime. We make it so your customers never know your business has suffered a system failure. Your calls will quickly be answered by our staff, dealt with in the same professional manner they expect from your business, and, in the event of a catastrophe, callers will be reassured by the continued communication.

Support when you need it most

To ensure you never have to sacrifice your levels of communication, CallCare acts as security against any system failure or the loss of your phone lines. Should your business operations fail, we instantly take over your calls, seamlessly diverting them to our disaster recovery call centre. We are always there, ready to offer our support when you need it most.

 

All organisations can benefit from a disaster recovery call handling plan. Without one, you are risking the reputation and perception of your business, something that could prove detrimental to future success. With something so essential as your business’s future, you do not want to take any risks.

 

Although we hope you would never have to put us to the test, we are always ready and willing to go above and beyond to showcase our value and support your business.

Incident Management FAQs

Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority (FCA).

No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.

We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.

Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!

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Clients
Slater and Gordon
NHS
Chorley Council
amec
City University London
Morgan Sindall
Franchise Brands
TSG
SSE
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24hr Helpdesk Support Service

Give your customers round-the-clock, dedicated support with a highly trained help desk team. We are available to work alongside your in-house teams to handle high call volumes or provide extra call handlers outside of office hours.

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Emergency Engineer Callout

Whenever your customers have an emergency, you need quick and efficient solutions. Our operators triage your customer calls to ensure priority is given to the most pressing situations. And we can pass over all relevant information to your on-call engineers to have issues resolved as soon as possible.

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Incident Handling

With operators who are skilled and experienced in incident handling, CallCare is there for your customers when they need it most. We analyse calls to assess severity, troubleshoot to find a quick solution, or if this is not possible, handover all the necessary information to your on-call personnel.

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Lone Worker Protection

It is your business’s responsibility to support your staff, especially if they work alone in high-risk situations. Our lone worker protection services maintain regular check-ins with your remote-working staff to guarantee their safety, offer support where necessary, and maintain full compliance with rules and regulations.

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Shaping our services around you

At CallCare, we understand that every business is different. Which is why we adopt a flexible, partnership approach. We take the time to fully understand your business, working together to identify efficient solutions to your unique problems. If you still aren’t sure what your business requires, start here.

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