Offer instant and well-rounded customer support with our outsourced live chat service

In a modern, technological world, customers want instant access to, and support from, the businesses they use. By incorporating a professional live chat feature onto your website, you can reduce call volume and support your customers in real-time.

While phone lines are a significant part of customer experience management, there is plenty more to consider. To maximise sales and success, businesses need a customer service solution that also allows them to connect with customers the moment they encounter an issue. One that offers quick solutions and instant support.

 

And with CallCare’s live chat services, this is exactly what you will get.

 

By offering a professional live chat tool, your customers can ask questions and get support at the click of a button, with no need to leave your website. There is no hassle to find a phone number, wait on hold, or try to locate the relevant department. Our live chat operators are available to your customers 24 hours a day, meaning no matter the time, they can be connected to a real person who will provide the appropriate care and expertise they need.

Why outsource your live chat management?

1
Why outsource this service?

At CallCare, we provide high-quality chat software that enables you to seamlessly interact with your customers. Allowing your business to effortlessly answer questions around the clock, this is a simple and efficient solution to customer experience management that allows you to focus on what matters.

2
Dedicated live chat agents

Our specialised chat operators are well-trained, experienced, and capable of resolving customer queries quickly and effectively. We are dedicated to providing a high-quality customer service that will reinforce your business’s positive reputation and maximise sales and profits.

3
Reduce obstacles for your customers

By allowing your customers to get in touch with you instantly, 24 hours a day, you reduce the obstacles that stand between them and a sale. The better you can support your customers, the more likely they will choose you over competitors, become repeat customers, or spread the word about your business.

A modern, technological approach

Increasingly, customers’ only interactions with a business will be over the internet. For some, having to make a call in order to complete an order will be enough to put them off altogether, leading them to choose a competitor instead.

 

In the current technological landscape, it is important you are offering your customers modern solutions. A live chat feature allows you to provide a more seamless customer experience, minimising obstacles to sales, and offering instant support where necessary.

 

At a time where everything is impacted by technology, features like live chat ensure you are keeping up.

Good for business

Live chat services are not just helpful for your customers; they are good for your business, too. Firstly, they increase sales. Research shows that live chat services can increase customer conversions by up to 20% and that customers who seek out support through live chat are three times more likely to buy a product or service.

 

They are also more efficient than a phone service. While phone operators can only speak to one customer at a time, chat operators can speak to multiple customers at once, improving efficiency without sacrificing the support and service provided.

 

And lastly, they help to reduce the number of inbound calls. If you are already struggling to keep up with your call volume, a live chat feature could bring you some much-needed respite. By allowing your customers to resolve small issues quickly and efficiently via live chat, you minimise the workload of your phone operators and free up their time to handle the more complex queries.

Customer Services FAQs

Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority (FCA).

No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.

We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.

Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!

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Clients
Slater and Gordon
NHS
Chorley Council
amec
City University London
Morgan Sindall
Franchise Brands
TSG
SSE
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Customer Service Lines

Always be available to your customers with our 24/7 customer service lines. In competitive industries, a premium, consistent service is what really sets you apart. Our operators get to know your business to ensure they always reflect your personality, commitment, and values.

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Outsourced Call Centre

We work with your business to find tailored call solutions to suit your business’s individual needs. By supporting your customer service team, we free up your staff’s time to focus on core operations while ensuring your customers still receive the very best service.

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Order Request Call Handling

Support marketing and advertising campaigns with efficient, separate order request lines. CallCare collects the data you need to make informed decisions on future campaigns and can fulfil orders and share relevant information to maximise your internal efficiency.

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Telephone Answering Service

Whether you need someone to handle general enquiries, want support outside of office hours, or need assistance when you have a higher volume of calls, our bespoke telephone answering service helps you maintain a customer-first approach.

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Shaping our services around you

At CallCare, we understand that every business is different. Which is why we adopt a flexible, partnership approach. We take the time to fully understand your business, working together to identify efficient solutions to your unique problems. If you still aren’t sure what your business requires, start here.

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