Our UK-based call centre services ensure you are always there for your customers

We work with your business to find tailored call solutions to suit your business’s individual needs. By supporting your customer service team, we free up your staff’s time to focus on core operations while ensuring your customers still receive the very best service.

CallCare’s outsourced call centres answer your incoming calls. Whether you use our services outside of office hours, during busy spells, or all day, every day, we make sure every one of your customers receives a professional and premium customer service.

 

One of our friendly and experienced call operators will direct the calls to the relevant individuals within your company or take messages to email directly to their intended recipients. Your in-house teams can focus on their daily schedules with minimal interruption, yet stay confident that nothing is being missed.

 

At CallCare, we work with our clients to identify problems and find tailored solutions. We respond to all your calls with your exact requirements and business needs in mind, using scripts and a process that we created together. You know your business best, but we can also bring industry insights and best practices to ensure we are always hitting the mark.

Why outsource your call centre?

1
Overflow and out of hours

CallCare allows you to be a 24-hour business without hiring staff to work round the clock. Working alongside your existing call centre, we can offer support at times of high call volume and outside of the 9-5 working day. It allows you to provide the best customer service and take advantage of all potential business opportunities.

2
Flexible infrastructure

Business is not consistent by nature, meaning there needs to be flexibility in your solution. You do not want to be paying for more than you need or find yourself without support. If you have fluctuating call volume, we provide the infrastructure you need to accommodate it. Simply switch our support on and off when necessary.

3
Expert customer service

We specialise in inbound call management and pride ourselves on providing exceptional customer service. Our team is highly trained, confident, and will take the time to immerse themselves in your business. They become a direct extension of your team, resolving issues quickly and increasing customer satisfaction.

Adopt a customer-first approach

As businesses, we all want to be there for our customers. But it isn’t reasonable for you to run as a 24-hour operation. So let us handle it instead.

 

Contact centre outsourcing is perfect for those seeking an emergency 24/7 response line for client call-outs, businesses with high, unmanageable call volume, or for calls made outside of office hours. We are always switched on and ready to support your customers, even during your downtime.

 

There is no need for customers to face frustrating hold times, answering machines, or frequently missed calls. We are there to make sure your calls are answered and dealt with promptly, keeping your customers happy and your business thriving.

 

The advantage of using CallCare is that our highly trained, professional operators enable your company to become known for its impressive customer care and immediate responses. We help you put your customers first without sacrificing any of your other daily operations.

Maximise internal efficiency

Not all calls that come through to your business will be relevant or essential. But the answering and directing of calls can still quickly eat into your team’s daily productivity. At CallCare, we identify calls that aren’t relevant or necessary, terminating them in a professional and sensitive manner. This ensures your time is spent on the important tasks that open up sales opportunities or attract new customers.

 

We also take the time to fully understand your organisation, meaning we can resolve some calls and enquiries ourselves with no intervention from you. We simply send the relevant call information over upon completion and you can focus your efforts on what truly matters.

 

Our 24-hour response lines can also support your marketing and advertising needs. We can provide a dedicated phone number that contacts can call to request a brochure, press pack, or other information. Their details would then be stored for future use and any bookings or orders can be dealt with straight away by our efficient staff.

 

And finally, CallCare can make outbound calls to your customer lists should you decide to conduct surveys or questionnaires as part of your marketing strategy. We can also set up an interpreter service for international calls, providing greater customer satisfaction, consistency, and a high-quality company image.

Customer Services FAQs

Yes, we’re one of the few telephone answering outsourcing providers in the UK to be regulated by the Financial Conduct Authority (FCA).

No, it’s easy to get started straight away. We can provide you with a new telephone number and take your calls directly, or give you a unique code to divert calls to us during specific trading periods.

We take all necessary precautions to keep your data safe. We’re ICO regulated and GDPR compliant, conforming with the Data Protection Act of 1998. That means we’ll only use your information for the purposes you specify, and you’ll always remain in control of your data.

Yes, we can take calls for you at our UK call centres 24 hours a day, including bank holidays and weekends, and at no extra cost!

CallCare : Our Corporate Brochure

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Clients
Slater and Gordon
NHS
Chorley Council
amec
City University London
Morgan Sindall
Franchise Brands
TSG
SSE
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Customer Service Lines

Always be available to your customers with our 24/7 customer service lines. In competitive industries, a premium, consistent service is what really sets you apart. Our operators get to know your business to ensure they always reflect your personality, commitment, and values.

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Order Request Call Handling

Support marketing and advertising campaigns with efficient, separate order request lines. CallCare collects the data you need to make informed decisions on future campaigns and can fulfil orders and share relevant information to maximise your internal efficiency.

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Telephone Answering Service

Whether you need someone to handle general enquiries, want support outside of office hours, or need assistance when you have a higher volume of calls, our bespoke telephone answering service helps you maintain a customer-first approach.

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Live Chat Outsourcing

In a modern, technological world, customers want instant access to, and support from, the businesses they use. By incorporating a professional live chat feature onto your website, you can reduce call volume and support your customers in real-time.

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Shaping our services around you

At CallCare, we understand that every business is different. Which is why we adopt a flexible, partnership approach. We take the time to fully understand your business, working together to identify efficient solutions to your unique problems. If you still aren’t sure what your business requires, start here.

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Our extensive experience and in-depth knowledge leave us well-versed in many different industries and sectors. Keep up to date with our regular insights to see how we can keep you competitive in your customer experience journey.

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